Tutor Intelligence is building the technology and processes to let robots go where they’ve never gone before: the average American factory and warehouse. We understand that general-purpose and generally intelligent robots are going to be built in our lifetimes, and we’re not content to sit on the sidelines.
Founded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build something greater than the sum of its parts — a Tutor Intelligence. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, every mechanical improvement, and every operational decision at Tutor directly impacts the physical economy.
We don’t just build robots. We deploy them, maintain them, improve them, and stand behind them in the real world.
The Role
As a Robotics Technician II, you will be on the front lines of that mission.
You will own the health, performance, and reliability of our deployed robotic systems. This is a hands-on, customer-facing role that requires strong technical capability, independent judgment, and professional communication. You will travel to customer sites, diagnose issues, execute repairs, and represent Tutor Intelligence with confidence and credibility.
You are not just fixing equipment — you are protecting uptime, strengthening customer relationships, and ensuring our technology performs in the environments it was built to transform.
What You’ll Do
Perform preventive and corrective maintenance on robotic and electromechanical systems
Diagnose and troubleshoot mechanical, electrical, pneumatic, and control system issues
Travel to customer sites to execute repairs, upgrades, inspections, and system improvements
Serve as a professional, customer-facing representative of Tutor Intelligence
Clearly communicate system status, root causes, and corrective actions to customers
Support installation, commissioning, and deployment of robotic systems
Maintain accurate service documentation and ticket updates
Manage spare parts usage and ensure proper inventory transactions
Escalate complex technical issues appropriately while driving resolution
Identify recurring failures and partner with Engineering to improve system reliability
Adhere strictly to safety and operational standards
Required Qualifications
High school diploma or GED required; Associate’s degree in Mechanical, Electrical, Mechatronics, or related field preferred
3+ years of experience in robotics, automation, industrial maintenance, or electromechanical systems
Demonstrated experience troubleshooting in a field or production environment
Ability to read electrical schematics and mechanical drawings
Strong verbal communication skills and confidence working directly with customers
Valid driver’s license and ability to travel extensively
Preferred Qualifications
Experience with robotics systems or automation cells
Familiarity with PLCs, sensors, motors, pneumatics, and basic networking
Experience using CMMS or service ticketing systems
Spare parts and inventory management experience
Bilingual (English/Spanish) strongly preferred
Work Environment & Physical Requirements
Ability to lift up to 50 lbs
Ability to stand, kneel, crouch, and work in tight or elevated spaces
Comfortable working in active warehouse or factory environments
Travel up to 75%, including short-notice travel
Occasional evening, weekend, or on-call support as needed to meet uptime commitments
Reporting Structure
Reports to: Maintenance Program Lead
Collaborates closely with Engineering, Manufacturing, Field Operations, and Customer Success teams.
Additional Information
Why Tutor
High visibility and direct impact on customer uptime
Meaningful autonomy in the field
Exposure to advanced robotics and real-world deployment challenges
Fast-paced startup environment with ownership and accountability
Opportunity to help scale the future of intelligent automation
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