Customer Care Specialist for Mercedes-German Speakers (Relocation incl.) chez Next Job Abroad

Description

We are seeking German-speaking Customer Care Specialists to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat.

Your tasks include handling customer contacts covering:

Roadside Assistance (RSA)

• 24/7 breakdown support following strict safety guidelines
• Recovery assistance for vehicles to dealerships
• B2B & B2C customer support
• Collecting customer & vehicle information (license plate, GPS location, tire size, passengers, etc.)

Connected Mobility Services (CMS)

• Support for Mercedes Me App and digital services
• Account login, activation/deactivation of digital services
• Service purchases, online appointment booking, vehicle monitoring
• Inform customers about features included in service packages
• Basic troubleshooting; complex issues escalated to Backdesk

Customer Service (CS)

• Handle first-line inquiries: warranties, maintenance appointments, dealership details, workshop complaints, goodwill requests, list-price/tax inquiries, and general technical documentation
• Provide support to demanding luxury clients, often in sensitive situations

Requirements

• German: C1 (mandatory)
• English: B2 (for training & operations)
• Strong communication and customer service skills
• Advanced problem-solving and multitasking abilities
• Comfortable with PC apps, mobile platforms (Android/iOS), and basic network setups
• Driver’s license: a plus
• Previous experience in customer service or technical support: preferred but not required

Benefits

• Flexible work options: Remote anywhere in Greece
• Full relocation support for Athens-based employees: flight, temporary accommodation, and housing assistance
• Competitive monthly salary plus two extra annual payments
• Paid training and onboarding program
• Health insurance and additional perks
• International work environment with colleagues across Europe
• Free online Greek language courses
• Modern offices in Athens with comfortable break areas
• Career development opportunities and internal mobility
• Social events and team initiatives

Life in Greece

Greece offers sunshine most of the year, amazing food, rich culture, and easy access to islands for weekend trips. Whether you choose Athens, a coastal town, or an island, you’ll enjoy an affordable Mediterranean lifestyle and a welcoming international community.

Ready to start your Danish-speaking customer care career in Greece?

Apply today and join our international streaming support team!