German Speaking Customer Support - (Remote) in Greece chez Mercier Consultancy MD

Description

Mercier Consultancy MD is thrilled to present an opening for a German Speaking Customer Support Representative, with a remote work option based in picturesque Greece. This role is perfect for those who are enthusiastic about providing exceptional customer service to our German-speaking clients while enjoying the beauty and culture of Greece from the comfort of their own home.

Key Responsibilities

• Offer outstanding customer support to German-speaking clients across various channels including phone, email, and live chat.
• Respond to customer inquiries regarding products, services, and policies in an accurate and professional manner.
• Efficiently resolve customer issues and complaints to ensure maximum satisfaction and loyalty.
• Document all customer interactions thoroughly in our CRM system for continuous improvement.
• Work collaboratively with other departments to address customer needs and enhance service quality.
• Stay up-to-date with product knowledge and industry trends to provide informed assistance.

Requirements

• Fluency in German (both written and spoken) is essential; proficiency in English is advantageous.
• Previous experience in customer service or support roles is preferred.
• Excellent communication and interpersonal skills with a focus on customer satisfaction.
• Strong problem-solving skills and a proactive approach to handling customer inquiries.
• Familiarity with customer service software and CRM systems is a plus.
• Able to work independently in a remote environment while contributing to a team culture.
• A passion for providing excellent service and helping customers succeed.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...