Dutch/Flemish Speaking Technical Online Support - Relocation to Sofia chez Mercier Consultancy MD

Description

Mercier Consultancy MD is thrilled to announce an opening for a Dutch/Flemish Speaking Technical Online Support Specialist who is eager to relocate to Sofia, Bulgaria. This role is ideal for motivated individuals who have a passion for technology and enjoy providing exceptional service to clients. You will be responsible for assisting our Dutch and Flemish-speaking customers with their technical inquiries, ensuring a seamless experience with our products and services.

Key Responsibilities

• Deliver high-quality technical support to Dutch and Flemish-speaking customers via online communication methods.
• Identify, troubleshoot, and resolve a variety of technical issues efficiently while maintaining a customer-centric approach.
• Provide clear and precise instructions to customers, guiding them through troubleshooting steps.
• Maintain comprehensive records of customer interactions and issue resolutions within our support system.
• Collaborate with internal teams to escalate complex problems and contribute to ongoing product improvements.
• Stay informed about product developments, service updates, and best practices in customer support to provide informed assistance.

Requirements

• Fluency in Dutch or Flemish (written and spoken) is required; proficiency in English is an asset.
• Previous experience in technical support or customer service is preferred.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent interpersonal communication skills with a focus on customer satisfaction.
• Familiarity with online support tools and CRM systems is a plus.
• Willingness to relocate to Sofia and experience a new culture.
• A proactive attitude and eagerness to learn about new technologies.

Benefits

1. Competitive Monthly Salary
2. Relocation
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. And Much More...