Technical Support Engineer / Systems Administrator chez Vicicollection

The Technical Support Engineer will support a fast-paced, growing organization with offices, warehouse, and retail locations. The role is hands-on and user-facing, providing end-to-end IT support across corporate infrastructure, cloud platforms, and end-user devices. The role requires comfortability in juggling multiple priorities, thriving in a startup-style environment, and taking ownership of issues from intake through resolution.

·         Provide day-to-day Level 1–2 IT support to employees via email, ticketing system, phone, in-person, and remote tools

·         Troubleshoot and resolve hardware, software, network, and application issues across macOS, Windows, and mobile devices

·         End-to-end user life cycle management across Microsoft 365, Google Workspace, and other SaaS platforms

·         Manage employee onboarding and offboarding, including device setup, software provisioning, access control, and asset

recovery

·         Configure, deploy, and support desktops, laptops, printers, scanners, mobile devices, and peripherals

·         Assist with technical documentation, SOPs, and end-user knowledge base articles. SME of applications and hardware they

support.

·         Monitor systems and respond to security alerts, phishing attempts, endpoint issues, and potential cybersecurity threats

·         Assist with endpoint management policies, patching, updates, and compliance using Iru and Microsoft Intune

·         Support network connectivity issues including Wi-Fi, VPN, and basic WAN/LAN troubleshooting

·         Provide support for Shopify and various connected e-commerce apps (Returns, gift cards, reporting, tax, and duties).

·         Support warehouse and retail technology including handheld scanners, POS systems, and enterprise WMS platforms

·         Participate in IT projects such as system rollouts, upgrades, migrations, and process improvements

·         Follow IT best practices related to security, access control, backups, and data protection

·         Strong experience supporting end-user hardware, software, and operating systems

·         Hands-on experience with: macOS and Windows, iOS / mobile device support

·         Experience administering: Microsoft 365 (Exchange, SharePoint, OneDrive), Google Workspace, Zoom, Meraki, Shopify

·         Experience with endpoint management tools such as Iru and Microsoft Intune

·         Familiarity with remote support tools and ticketing systems

·         Understanding of basic networking concepts (DNS, DHCP, VPN, Wi-Fi)

·         Strong troubleshooting and problem-solving skills

·         Ability to communicate clearly with both technical and non-technical users

·         Highly organized, self-motivated, and able to manage multiple requests simultaneously

·         Comfortable working independently and collaboratively in a fast-paced environment

·         Experience supporting warehouse or retail environments is a strong plus

·         Experience managing handheld scanners and mobile warehouse devices

·         Experience supporting enterprise Warehouse Management Systems (WMS)

·         Familiarity with security tools such as endpoint protection, MFA, and phishing reporting

·         Prior experience in a startup or high-growth company

Work Environment: Office environment

 

·         Degree or diploma in Computer Science, Information Technology, or a related field, or equivalent hands-on experience

·         3–5 years of experience in IT support, help desk, or systems administration roles

·         This position is hybrid, with 4 days at a worksite (scheduled but flexible as business requirements demand)

·         The worksite is the Distribution Center in Fairfield, or less often the Corporate office in Walnut Creek

·         This is a full-time, regular position

·         Some travel may be required to support local office/retail store needs