Title Order Support chez Baird & Warner

Description

The Title Order Support role is responsible for processing all agent orders accurately and efficiently while managing multiple priorities in a fast-paced environment. This role requires strong organizational skills, a customer-focused mindset, and a sense of urgency to ensure timely completion of tasks. Clear communication, sound judgment, and proactive problem-solving are essential to maintaining high levels of customer satisfaction while supporting overall business objectives.

Essential Duties

• Provide customer service support by answering and directing incoming calls and emails to the appropriate team for timely resolution
• Accurately enter and process new title orders placed by clients
• Coordinate the new order process with remote teams to ensure timely and efficient setup
• Answer and route department phone calls in a professional and courteous manner
• Respond promptly to customer service inquiries and requests
• Perform general administrative duties and additional tasks as assigned by management

Requirements

• High school diploma
• Minimum 1 year of customer service experience (customer care, order entry, etc).
• Prior experience at a title insurance company or Real Estate brokerage preferred.
• Strong written and verbal communications skills.
• Strong organization and follow-up skills.
• Ability to multitask and prioritize requests.
• Strong sense of urgency for exceeding customer expectations.
• A passionate customer advocate and positive work attitude.
• Ability to work cross-functionally within the organization.

Benefits

• Medical
• Dental
• 401k with employer match
• Paid time off
• Volunteer time off