Evening Manager chez Chelsea Hospitality Group

Description

The Maple is a lovingly restored historic residence transformed into a boutique bed-and-breakfast in Morristown, New Jersey. Intimate in scale and rich in detail, The Maple offers a warm, design-forward stay rooted in care, cultural character, and a deep sense of belonging — an experience that feels timeless, personal, and distinctly rooted in place. The Maple is seeking a dedicated professional Evening Manager to oversee operations.

The Maple is part of Chelsea Hospitality Group, which develops and operates restaurants, cafés, and hospitality-driven destinations that serve as anchors for community. Across each concept, CHG is guided by a belief in elevated, human hospitality — where atmosphere, care, and attention to detail create places of connection and belonging

Requirements

What You'll do:

• Greet all arriving guests with exceptional hospitality and a personalized approach.
  Manage guest check-in and check-out processes efficiently and accurately.
  Assist guests with luggage, room orientations, and any special requests.
  Deliver concierge services including dining reservations, transportation arrangements, and local recommendations.
  
• Evening Operations Management
  Act as the manager-on-duty during evening hours, ensuring hotel standards are upheld.
  Monitor property cleanliness, guest satisfaction, and overall atmosphere.
  Respond promptly to guest concerns, service recovery needs, or operational issues.
  
• Cocktail & Appetizer Hosting (4–6 PM)
  Prepare and set up the nightly cocktail and appetizer service, ensuring an elegant and welcoming presentation.
  Greet and engage guests during the social hour, offering beverages and light bites.
  Maintain a clean, stocked, and inviting lounge environment throughout the event.
  Break down and clean the space following service.
  
• Housekeeping & Service Support
  Perform light housekeeping tasks as needed, including turndown service, replenishing amenities, or assisting with room readiness.
  Coordinate with daytime staff to ensure smooth handoffs and continuity of service.

What We Need From You:

• An eagerness to continue to learn and grow
• A strong hospitality mindset with great attention to detail
• Experience in a guest-facing hospitality role preferred, but not necessary
• A collaborative and adaptable attitude, with the ability to work effectively across teams and departments
• Available to work a schedule is 2pm-10pm. 5 day work week either Tuesday-Saturday or Sunday-Thursday
• Ability to walk or stand for long periods of time
• Ability to lift objects up to 30 pounds
• English fluency and additional languages preferred, but not required
• Strong computer skills and basic knowledge of A/V systems and conferencing technology is a plus but not required

Benefits

What You’ll Get From Us:

• Comprehensive Medical, Dental, Life and Vision insurance
• 401(k) to help you invest in your future
• Paid time off to help support your life outside of work
• Work alongside collaborative team members who support CHG’s core values and are eager to be a part of CHG’s founding operation.