Concierge Care Coordinator - Marquis MD - chez ICBD

Description

Practice Healthcare the Way It Should Be

Marquis MD is a concierge medical practice built around relationships, not rushed appointments that meet quotas. Our Medical Assistants are not task-runners or room-turners — they are trusted partners in delivering calm, personalized, high-touch care to patients who expect excellence and humanity in equal measure.

If you take pride in anticipating needs, creating ease for others, and being part of a team that treats both patients and colleagues with respect, this role was designed for you.

Position Overview

The Concierge Care Coordinator is the central point of connection for the Marquis MD experience. This role ensures that every interaction between patient, provider, and practice is seamless, personal, and aligned with the brand’s commitment to whole-person wellness.

Acting as both liaison and guide, the Care Coordinator manages patient scheduling, membership services, communication, and follow-up. This position is ideal for someone who thrives in a service-focused, detail-driven environment where luxury, care, and precision intersect.

Patient Experience and Relationship Management

• Serve as the primary contact for members, ensuring timely communication, responsiveness, and exceptional service at every touchpoint.
• Coordinate appointments, referrals, and follow-ups to ensure continuity of care.
• Anticipate patient needs, preferences, and expectations, delivering an experience that feels personalized and effortless.
• Handle all interactions with professionalism, empathy, and discretion, maintaining complete confidentiality.
  Represent the Marquis MD brand through polished communication, appearance, and demeanor.

Operational Coordination

• Manage the daily scheduling of physicians and patient appointments to optimize flow and ensure same-day access for members.
• Track and coordinate lab work, imaging, and specialty referrals, confirming results are received and reviewed promptly.
  Support membership renewals, onboarding, and engagement efforts across all tiers.
• Maintain accurate and organized documentation to ensure operational efficiency and compliance.
• Collaborate with clinical, administrative, and leadership teams to uphold the highest standards of care and service delivery.

Communication and Support

• Serve as a trusted bridge between patients and providers, ensuring clarity, consistency, and empathy in every exchange.
• Proactively follow up on patient inquiries, test results, and treatment plans.
• Assist with patient education materials, care reminders, and personalized outreach.
• Escalate urgent concerns appropriately while maintaining a calm, solutions-oriented approach.

Requirements

Qualifications

• Bachelor’s degree or equivalent experience in healthcare administration, hospitality, or related field preferred.
• Three or more years of experience in patient services, concierge medicine, private healthcare, or luxury service environments.
• Strong organizational skills with exceptional attention to detail.
• Outstanding verbal and written communication skills.
• Proven ability to manage sensitive information with discretion and professionalism.
• High level of emotional intelligence, adaptability, and poise under pressure.

Key Attributes

• Naturally polished and patient-focused with a genuine passion for service excellence.
• Calm, confident, and composed in fast-paced or complex situations.
• A team player who thrives on collaboration and mutual respect.
• Able to think ahead, anticipate needs, and remove friction from the patient journey.
• Embodies the Marquis MD values of accessibility, excellence, empathy, and integrity.

Benefits

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, and life insurance.
• Generous 401(k) with up to 6% employer match.

At Marquis MD, we believe leadership, innovation, and purpose go hand in hand. Be part of a team where your work drives lasting impact and your career reaches new heights.

Marquis MD participates in the U.S. Department of Homeland Security E-Verify program.

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