RME Manager I, IN-RME chez Amazon

Description

RME (Reliability Maintenance Engineering) Manager is responsible for overseeing comprehensive facility management services to ensure optimal operational efficiency, safety, and compliance across the facility. This role encompasses strategic planning, vendor management, and team development to maintain high standards of facility operations.

Key job responsibilities

Housekeeping Operations Management

Oversee daily housekeeping activities across all facility areas including offices, common areas, restrooms, cafeterias, and operational zones

Develop and implement cleaning schedules, standards, and quality control measures

Ensure consistent delivery of high-quality housekeeping services aligned with organizational expectations

Monitor cleanliness standards through regular inspections and audits

Manage housekeeping consumables inventory including cleaning chemicals, toiletries, garbage bags, and supplies

Coordinate waste management and recycling programs

Implement sustainable and eco-friendly cleaning practices

Pest Control Management

Design and execute comprehensive integrated pest management (IPM) programs

Coordinate with pest control vendors to schedule regular inspections, treatments, and preventive measures

Maintain detailed documentation of pest control activities and ensure regulatory compliance

Conduct facility audits to identify and mitigate pest-related risks

Implement preventive measures to minimize pest infestations

Respond promptly to pest-related incidents and complaints

Ensure proper storage and handling of pest control materials

Training & Development of Janitors and Supervisors

Develop and deliver comprehensive training programs for janitorial staff on cleaning techniques, equipment operation, and safety protocols

Create standard operating procedures (SOPs) and work instructions for all housekeeping activities

Train supervisors on team management, quality control, and performance monitoring

Conduct onboarding programs for new housekeeping staff

Provide training on proper use and handling of cleaning chemicals and equipment

Ensure all staff are trained on health, safety, and hygiene standards

Conduct regular skill assessments and identify training needs

Implement reward and recognition programs to motivate staff

Foster a culture of excellence, safety, and continuous improvement

Team Leadership & Supervision

Supervise and manage housekeeping teams including janitors, supervisors, and support staff

Conduct performance evaluations and provide constructive feedback

Manage workforce scheduling to ensure adequate coverage across all shifts

Address staff concerns and resolve conflicts effectively

Build and maintain a motivated, high-performing team

Quality Assurance & Compliance

Establish and monitor key performance indicators (KPIs) for housekeeping services

Conduct regular quality audits and inspections

Ensure compliance with health, safety, and environmental regulations

Implement corrective actions for non-conformances

Maintain documentation and records for audit purposes

Vendor & Budget Management

Monitor vendor performance and ensure adherence to service level agreements (SLAs)

Manage soft services budgets and control operational costs

Track expenses and identify cost-saving opportunities without compromising quality

A day in the life

The Soft Services Manager is responsible for overseeing all housekeeping operations, pest control management, and the training and development of janitorial staff and supervisors to ensure clean, safe, and hygienic facility environments that meet organizational standards and regulatory compliance.

Basic Qualifications

• Bachelor's degree, or experience in facilities management, office management, corporate administrative services, or hospitality management

• 5+ years of facilities management, office management, corporate administrative services, or hospitality management experience

• Knowledge of global environmental, health and safety regulations

• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams

• Experience managing budgets

• Proven experience in pest control management and regulatory compliance

• Strong background in training and developing frontline staff and supervisors

• Excellent leadership and people management skills

• Knowledge of cleaning chemicals, equipment, and safety protocols

• Strong organizational and problem-solving abilities

Preferred Qualifications

• Bachelor's degree in enginnering or equivalent, or 5+ years of facilities management experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.