Business Deployment and Process Manager chez The Nielsen Company

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

The Business Deployment and Process Manager is a high-impact role responsible for the end-to-end design, optimization, and scaling of business processes. This individual bridges the gap between high-level strategy and floor-level execution, ensuring that new initiatives, technologies, or workflows are deployed seamlessly across the organization while maintaining a culture of continuous improvement.

Key Responsibilities

• Strategic Rollout: Lead the planning and execution of large-scale deployments (software, hardware, or operational workflows), ensuring they are delivered on time and within budget.
• Process Architecture: Map "as-is" processes and design "to-be" workflows using Lean, Six Sigma, or Agile methodologies to eliminate waste and maximize efficiency.
• Change Management: Act as a primary change agent, guiding cross-functional teams through transitions and overcoming resistance to new ways of working.
• Performance Metrics: Establish and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to measure the success of deployments and identify areas for further optimization.
• Stakeholder Liaison: Serve as the central point of contact between executive leadership, technical teams, product, tech and end-users to ensure alignment and clear communication.
• Training & Enablement: Develop documentation, standard operating procedures (SOPs), and training programs to ensure long-term sustainability of new processes.
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Qualifications

Core Competencies & Skills

• Methodology Mastery: Advanced proficiency in Lean Six Sigma (Green or Black Belt), Kaizen, or Agile Project Management.
• Technical Literacy: Familiarity with Field and Contact Center systems (NCM, CATI), CRM tools (Salesforce), or BPM software (Visio, Lucidchart, Miro).
• Influencing Skills: Exceptional ability to lead by influence rather than authority, particularly in matrixed organizations.

Preferred Qualifications

• Education: Bachelor’s degree in Business, Engineering, or Operations (MBA preferred).
• Experience: 7–10 years in operations management, project management, or management consulting.
• Certification: PMP (Project Management Professional) or Lean Six Sigma Black Belt is highly desirable.

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Additional Information

Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, company provided car for those who qualify, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance.

A reasonable estimated salary range for a new employee has been provided. It would be adjusted based on each employee's geographic location. The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications and other business requirements/needs.

Nielsen makes hiring decisions without regard to disability status, protected veteran status, or membership in any other protected class.

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.