Customer Experience Representative chez Centric Fiber Op Co, LLC

Description

Job Summary:

Centric Services (“Centric”) delivers industry-leading high-speed internet through Centric Fiber and natural gas services through its UniGas division. Centric serves ground-up commercial and residential developments, as well as master-planned communities in all major metropolitan markets across Texas and Central Florida. As the only integrated telecom and natural gas provider currently in the market, Centric is rapidly expanding into new regions due to its advantageous dual-model approach. Our team is dedicated to bridging infrastructure gaps through strategic value creation and continuous innovation.

We are seeking a motivated and results-driven Customer Experience Representative to join our team. This role is responsible for building strong relationships with all new homeowners  in Centric Fiber residential communities, while promoting Centric’s services to achieve and exceed sales targets. The Sales Representative will serve as a key representative  of Centric in the community, ensuring an exceptional customer experience from first contact through service activation. This position also plays a key role in maintaining sales and call KPIs, gathering sales projections from builders, and identifying opportunities to improve capture rates across assigned communities.

Responsibilities:

• Provide customer assistance, education and information on services, customer equipment and products.
• Generate leads, manage sales funnels, and upsell products & services.
• Promote marketing and sales efforts during each customer and potential customer contact.
• Take appropriate action to expedite workflow to consistently meet customer appointments and company commitments.
• Make outbound and receive inbound phone calls each day (averaging 40+ per day).
• Assist with overflow calls for Billing and Tech Support.
• Achieve daily/weekly/monthly metrics (appointments, qualified leads, etc.)
• Gain business knowledge through researching how our competitors operate, incentives they are offering, and pain points and challenges our subscribers want solved.
• Execute creative outbound prospecting within your assigned territory.
• Conduct high level conversations with all homeowners or potential homeowners, explaining the value proposition of Centric Fiber services.
• Leverage sales tools to network with potential subscribers
• From time-to-time report back to operations on the status of community development activities – e.g., home build inventory, construction starts, closings, etc.
• Participate in community and company social media outlets – monitor company commentary, respond to complaints and accolades, monitor community happenings.
• Providing new homeowners with products and solutions which help to simplify and organize their lives.
• Creating personal connections to make our technology look and feel simple.
• Generating sales by using your passion for Centric Fiber’s services.
• Assist with store opening and closing duties and maintain sales floor coverage during assigned retail store hours when scheduled.
• Other duties as assigned.
• Stay up to date on competitor offerings and market trends to position Centric’s services effectively.

Requirements

• High School Diploma / GED
• Previous experience in sales, customer service, or a related field
• Strong communication and interpersonal skills with a customer-first mindset
• Ability to work evenings and weekends as needed to support community events and closings
• Proficiency in CRM and sales tracking tools such as HubSpot and Salesforce
• Reliable transportation to visit communities and attend events

Preferred Requirements:

• Associates or College-level degree
• Experience in telecommunications, utilities, or real estate sales
• Established relationships with builders, realtors, or community organizations

Benefits

• Competitive base pay +  commission
• Medical, dental, vision, and more
• Generous PTO policy
• 10 company-paid holidays
• 401(k) plan with 5% company match