Account Health Support Specialist - English & Italian, Account Health Support chez Amazon

Description

An AHS Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers, selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve the customers.

Key job responsibilities

Overview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

POSITION DESCRIPTION: Account Health Support French Specialist

LANGUAGE REQUIREMENTS: English & Italian

PROCESS TYPE: Voice Process (Inbound and Outbound Calling)

SHIFT REQUIREMENTS: Rotational Shifts and Week Offs (should be flexible to work as per business requirements)

A day in the life

As an AHS Specialist you will engage in frequent written and verbal communication with Sellers, Department management, Risk analysts and other company associates to accomplish your goals. You will interact with our third-party Sellers by phone and email with the objective to coach and assist them with account health related topics. Up to 80% of your day will be handling inbound and outbound phone contacts. Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues in a contact center environment.

About the team

Account Health Support acts as the primary interface between Amazon and our Selling Partners. The AHS Compliance Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A AHS Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

Basic Qualifications

• Speak, write, and read fluently in Italian

• Are enrolled in or have completed a Undergraduate degree

• Experience in English-language communication skills, both written and verbal

Preferred Qualifications

• Knowledge of Microsoft Office products and applications (Excel, PowerPoint, Word, Visio, and MS Project) at an advanced level

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.