Operations Manager , INFC chez Amazon

Description

Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Amazon is seeking Operations Managers for our Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Four key areas that you’ll always focus on are the safety, quality, customer experience, and performance of site.

• Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives.

• Capable of managing a team where the problem, opportunity, and strategy may not be defined.

• Uses expertise and judgment to determine the right stakeholders to inform decisions.

• Defines metrics and may define goals and design long-term strategy.

• Proactively identify and lead process improvement initiatives and Lean tools.

• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.

• Able to independently manage a team.

Other requirements:

• Direct management experience for employees and their performance.

• Experience with performance metrics and process improvement (how, when, who).

• Candidates must be flexible to work weekends and/or overnight shifts regularly.

• Hires, attracts and on boards talent ensuring rapid exposure and skill development.

• Identifies and communicates priorities, sets clear performance expectations and feedback.

• Actively listens and values team input and can change direction with new viewpoints.

• Displays empathy and supports team on balancing work and life responsibilities.

• Is trusted to present decisions to leaders up to 3 tiers above level.

• Finds a path forward in difficult situations.

Key job responsibilities

Amazon is seeking Operations Managers for our Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Key areas that you’ll always focus on are the safety, People, quality, customer experience, and performance of site.

• Review work forecasts and determine productivity requirements to produce during the day to meet overall building objectives.

• Capable of managing a team where problem, opportunity, and strategy may not be defined.

• Uses expertise and judgment to determine right stakeholders to inform decisions.

• Defines metrics and may define goals and design long-term strategy.

• Proactively identify and lead process improvement initiatives and Lean tools.

• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.

• Able to independently manage a team.

Other requirements:

• Direct management experience for employees and their performance.

• Experience with performance metrics and process improvement (how, when, who).

• Candidates must be flexible to work weekends and/or overnight shifts regularly.

• Hires, attracts and on boards talent ensuring rapid exposure and skill development.

• Identifies and communicates priorities, sets clear performance expectations and feedback.

• Actively listens and values team input and can change direction with new viewpoints.

• Displays empathy and supports team on balancing work and life responsibilities.

• Is trusted to present decisions to leaders up to 3 tiers above level.

• Finds a path forward in difficult situations.

Basic Qualifications

• 3+ years of employee and performance management experience

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.