Description
About Drug Hunter
Drug Hunter is the trusted knowledge platform for drug discovery teams. We help scientists and R&D leaders move faster and more confidently by curating and contextualizing the most relevant discoveries from literature, patents, and conferences — all in one place. Over 200 leading biotech and pharma R&D organizations rely on Drug Hunter to stay ahead of the curve.
We’re a mission-driven, product-focused company backed by top-tier investors and trusted by the world’s leading R&D organizations.
About the Role
As an Account Manager, you’ll play a key role in building long-term relationships with our biotech and pharma customers. You’ll be responsible for ensuring customer satisfaction, renewals, and day-to-day success across a portfolio of accounts.
This role is ideal for someone who’s customer-obsessed, detail-oriented, and energized by helping scientists and decision-makers get tangible value from their Drug Hunter partnership. You’ll be both an operator and a relationship builder — ensuring every interaction strengthens trust, renews value, and drives measurable outcomes.
Key Responsibilities
Customer Relationship Management
- Own post-sale relationships for a portfolio of customer accounts, from onboarding through renewal.
- Serve as the primary point of contact for account inquiries, adoption support, and engagement needs.
- Understand customer goals and workflows to connect Drug Hunter capabilities to tangible outcomes.
- Build credibility with scientists, R&D leaders, and procurement teams through professionalism and follow-through.
Renewals & Retention
- Execute renewal processes to ensure high retention (Gross Revenue Retention).
- Identify and mitigate churn risks early through data and proactive communication.
- Collaborate with Sales to forecast renewals and expansions accurately.
- Track and report key health metrics for assigned accounts.
Expansion & Growth
- Identify and close expansion opportunities — new users, new teams, or adjacent use cases within existing customers.
- Surface upsell opportunities to Sales through structured internal handoffs.
- Advocate for customer needs and usage insights to inform new product features and offerings.
Process & Collaboration
- Maintain accurate account data and activity tracking in HubSpot and related systems.
- Partner with Customer Success and Product teams to improve customer onboarding and utilization.
- Collaborate with Marketing to identify advocates for case studies and testimonials.
- Contribute to the evolution of Account Management playbooks and best practices.
Requirements
- 2–4 years of experience in Account Management, Customer Success, or Client Services in a B2B SaaS or subscription-based business.
- Track record of managing renewals and supporting account growth with enterprise or mid-market customers.
- Comfortable communicating with scientific, technical, and business stakeholders.
- Strong organizational and communication skills with an eye for detail.
- Familiarity with CRM tools (e.g., HubSpot) and customer engagement analytics.
- A proactive, resourceful mindset — able to balance multiple priorities in a fast-growing environment.
- Passion for Drug Hunter’s mission to accelerate drug discovery.
Benefits
Why Join Drug Hunter
You’ll be joining a company that values clarity, curiosity, and execution. As an Account Manager, you’ll have direct visibility into how your work impacts scientists developing tomorrow’s medicines — and you’ll help build a customer experience trusted by the world’s leading R&D organizations.
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