At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.
And that's where you come in:
Our Services Consultants are a diverse team of education enthusiasts dedicated to transforming the learning experience. Whether partnering with small K-12 schools, vocational providers, or major public universities, they drive the Canvas adoption journey through high-impact, quality-driven expertise. Reporting to the Senior Director of Global Services (with a functional line to the APAC Senior Director of Customer Experience), you will lead the following:
Strategic Project Management: Planning and executing platform adoptions and long-term consulting engagements.
Product Optimization: Configuring Instructure solutions to align with specific institutional goals.
Knowledge Transfer: Developing and delivering bespoke training materials and live sessions.
Change Management: Navigating institutional shifts to maximize platform adoption and elevate instructional outcomes.
About the Role
You will be the primary operational and process leader for service delivery. Your leadership will be defined by the following five key functions:
1. Planning
Planning for services offerings and delivery processes with key client needs connected to achieving the client-stated value sought by adopting Instructure products.
Planning and organizing professional development opportunities for services consultants.
Planning services consultant assignments to balance workloads.
2. Leading
Leading with product and industry knowledge and directing its application for service delivery.
Interacting with clients and prospects to evangelise the value of our services portfolio.
Developing each team member to maintain focus on priorities and to achieve high quality outcomes for our clients, our team, and Instructure.
Leading partners and vendors that are part of our services delivery, managing relationships with those partners and vendors, and evaluating their performance.
3. Coordinating
Coordinating and planning services support for customer success and sales initiatives aligned to success in the region.
Coordinating resolution of escalation of client needs and issues associated with services delivery.
Coordinating with global services teams to identify how to extend team capacity and deliver services leveraging 3rd party relationships.
Coordinating with global services pre-sales teams to build knowledge and resources to support sales & bid teams in recommending appropriate services solutions based on stated client needs.
4. Optimizing
Ensuring we achieve company-defined financial targets and margins associated with services delivery.
Developing and implementing controls for team performance to ensure we maintain a healthy services business in region.
Evaluating success for initiatives that are not tied to revenue outcomes
5. Organizing
Organizing professional development opportunities for services consultants.
Coordinating capacity to balance workloads and assignments.
About You
Demonstrated success in leading teams to achieve KPIs including revenue goals.
Familiarity with blended learning and online learning best practices and how they can be applied to service delivery.
Experience leading implementation teams delivering implementation and / or training and learning services.
Demonstrated ability to align consultation and service delivery to the full client journey and lifecycle.
Ability to engage a wide variety of audiences, including academics/teachers, administrators and leadership.
Strong problem solving skills and attention to detail.
Excellent verbal and written communication skills.
Ability to use web conferencing technologies and web based tools like Gmail, Google Docs and Google Calendar to coordinate, manage and facilitate training.
Additional Information
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
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