Description
Join our fast-growing beauty brand and become an essential member of our Sales team as we continue to expand our presence with two of our most important retail partners: ULTA and Nordstrom. We are looking for a thoughtful, highly organized Key Account Manager who is passionate about clean beauty, loves working collaboratively, and brings a deep sense of ownership to every detail.
This role is all about execution–turning ideas into action through thoughtful account management, clear retailer communication, and reliable day-to-day business reporting. You’ll play a key part in ensuring our strategic plans come to life smoothly and successfully, helping deliver best-in-class experiences for our retail partners and our customers.
If you thrive in a dynamic environment, enjoy building relationships, and are motivated by seeing your work make a tangible impact, you’ll feel right at home here.
Responsibilities
- Execute on key account plans and strategies, promotional programs, seasonal initiatives, and launch workflows with precision and timeliness.
- Serve as the primary day-to-day contact for ULTA and Nordstrom merchants, operations partners, and cross-functional support teams, ensuring clear and proactive retailer and internal communication.
- Manage product assortment inclusive of all SKU setup, updates, forms, submissions, and item maintenance within retailer systems (e.g., ULTA Portal, Nordstrom forms).
- Collect and ensure timely delivery of meeting agendas, recaps and ensure on-time delivery and communication of all retailer deliverables, ensuring internal teams are aligned throughout.
- Coordinate cross-functional alignment for all retailer initiatives by managing timelines, deliverables, calendars, and workflow communication.
- Ensure timely circulation of retailer updates, program requirements, and action items to internal teams and confirm follow-through.
- Maintain accurate trackers, launch documents, promotional files, retailer forms, and executional tools to ensure operational accuracy and visibility.
- Support field and education partners with store-level updates, merchandising needs, and communication of retail priorities.
- Troubleshoot executional or operational issues identified through retailer communication and coordinate internal support where needed.
- Build strong, trust-based relationships with retailer partners through consistent communication, reliability, and attention to detail.
This job description is a summary of duties. It is by no means an all-inclusive list but a broad guide of expected duties and is subject to change.
Requirements
- 3+ years of experience in account management, retail operations, or sales support, preferably within beauty, personal care, or CPG.
- Demonstrated ability to manage detailed timelines and complex workflows with exceptional attention to detail.
Experience working with major beauty retailers (ULTA, Nordstrom, Sephora, Target, etc.) strongly preferred. - Strong written and verbal communication skills; confident managing daily retailer conversations and cross-functional coordination.
- Analytical skills with the ability to interpret weekly sales performance and identify executional opportunities or risks.
- Strong experience with Excel/Google Sheets, Powerpoint/Google Slides, Google Suite preferred.
- Highly organized, proactive, resourceful, and solutions-oriented.
- Comfortable operating in a fast-paced, growth-oriented environment.
- Must reside in the United States to be considered for this position (PST or CST time zones preferred).
- Please note that visa sponsorship is not available for this position.
Compensation: The anticipated salary range for this position is $75,000 - $110,000 per year. Actual salary will consider skills, qualifications, experience, and location.
Benefits
What We Offer
- Medical, dental, and vision
- Flexible Spending Account (FSA)
- Quarterly wellness and technology stipend
- 401(k) match (up to 4%)
- New hire work from home stipend
- Up to 3 months of parental leave for eligible team members
- Flexible PTO
- Paid company holidays
- 4 days to volunteer per year
