Testing Coordinator - Cybersecurity Assessments chez Maveris

Description

Maveris is an IT and cybersecurity services company committed to helping organizations create secure digital solutions to accelerate their mission. We are Veteran-owned and proud to serve customers across the Federal Government and private sector. We have an opening for a full-time, permanent Testing Coordinator – Cybersecurity Assessments to join our talented, dynamic team in support of a large Federal Government customer. The Testing Coordinator – Cybersecurity Assessments will support a dynamic and exciting cybersecurity program for the Department of Veterans Affairs (VA).  

Veterans are encouraged to apply. 

Duties

In this role, a typical day will include: 

• Monitor and manage incoming and active ServiceNow tickets related to current cybersecurity operations assessments. 
• Engage with system owners to coordinate remediation activities, including scheduling required meetings and organizing system tests to validate implemented fixes and ensure compliance with security requirements. 
• Coordinate ticket fulfillment timelines to meet or exceed defined SLAs and customer expectations. 
• Escalate workflow blockers or inconsistencies to appropriate stakeholders Program Manager. 
• Proactively resolve or route misclassified or incomplete tickets for correction to ensure continuity of service. 
• Collaborate with the team to review SLA compliance reports, backlog risks on a regular cadence. 
• Support the development of training materials and user guides as needed. 
• Gather, analyze, and compile metrics for inclusion in the weekly deliverable. 
• Collect and consolidate statistical data for incorporation into the weekly deliverable. 
• Ensure all deliverables are submitted on time and in compliance with contract requirements. 
• Stay updated with industry trends and best practices in cybersecurity. 

Requirements

• Bachelor’s Degree or higher in Information Technology, Cybersecurity, or a related field – equivalent experience may be considered in lieu of a degree
• Excellent written and verbal communication skills
• Exceptional attention to detail and ability to produce high-quality documentation
• Experience with SLA monitoring, reporting, and issue escalation protocols
• Ability to work collaboratively with technical teams and subject matter experts
• Strong organizational and time management skills
• Experience with creating dashboards within SNOW a plus
• Strong communication skills, including stakeholder updates and documentation creation
• Proficiency with documentation tools and software (e.g., Microsoft Office Suite, Adobe Acrobat, document management systems)
• Ability to work collaboratively with technical teams and subject matter experts
• Strong organizational and time management skills
• Familiarity with industry standards and best practices in technical writing and documentation

Benefits

Maveris attracts and retains talent of the highest caliber by offering opportunities to work in exciting and challenging environments surrounded by bright minds. Our employees are our most prized asset and are rewarded with highly competitive compensation and a top-tier benefits package, including:

• 401(k) with company match
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off

About Maveris

Maveris offers exceptional, mission-focused, solutions to organizations facing highly complex IT, digital, and cybersecurity challenges. Our success is achieved by maintaining an environment of trust where people are encouraged to reach their fullest potential. Every candidate that applies to Maveris brings something unique to the table, and because our team is diverse, we consistently meet our goals and exceed client expectations. If you are a highly-motivated person with a willingness to learn, we invite you to apply today to join our team!

To learn more about employee benefits visit www.maveris.com.
For company updates and the latest job postings check us out on LinkedIn.
If you'd like to read about some of our research and projects head over to Maveris Labs.
Want a more behind the scenes view? Check out our blog Maveris Insights to learn more about the team behind the solutions.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.