German Speaking Customer Service for Retail industry -Remote in Greece at Patrique Mercier Recruitment By Nellie
Patrique Mercier Recruitment By Nellie · Autriche · Remote
Description
Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a German Speaking Customer Service Representative in the Retail Industry. This role offers a chance to work with a dynamic team and provide excellent support to German-speaking customers, ensuring an exceptional shopping experience.
Responsibilities
- Provide outstanding customer service to German-speaking clients through various communication channels including phone, email, and chat.
- Assist customers with inquiries regarding products, orders, and returns.
- Resolve customer complaints and issues promptly while maintaining a high level of satisfaction.
- Stay knowledgeable about the company's product range, promotions, and policies to effectively assist customers.
- Document customer interactions accurately for future reference and service improvement.
- Collaborate with internal teams to escalate and resolve more complex issues as needed.
- Promote a positive brand image through proactive customer engagement.
Requirements
- Fluency in German and English, both written and spoken.
- Previous experience in customer service, particularly in the retail sector, is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the capacity to handle challenging situations.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational skills.
- A team-oriented mindset and the ability to work in a fast-paced environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
