Recovery Specialist en GrandBrands (Grand Furniture & Ashley Furniture Southeastern VA)

Description

As a Recovery Specialist, you’ll play a key role in rebuilding connections with past customers whose accounts have been charged off. You’ll use strong communication skills, good judgment, and legal process awareness to create win-win solutions that benefit both the customer and the company.

What You'll Do:

• Reconnect with customers to reestablish relationships and offer realistic payment options
• Negotiate payment arrangements that bring accounts current or pay off balances
• Identify accounts eligible for legal action and initiate next steps
• Use critical thinking to resolve customer concerns or escalate when needed
• Balance empathy and assertiveness over the phone with a professional, positive tone
• Document interactions and outcomes accurately using internal systems
• Work collaboratively with legal and collections teams to meet recovery goals

Requirements

Qualifications:

• 2+ years of experience in collections, customer service, or call center roles
• Strong communication and negotiation skills
• Ability to make thoughtful decisions that align with business needs
• Comfort working in Microsoft Office and internal systems
• A high level of integrity, professionalism, and attention to detail
• College degree preferred

You'll be a good fit if you:

• Enjoy solving problems and helping people
• Are confident and professional on the phone
• Stay calm under pressure and know when to escalate
• Thrive in fast-paced, goal-driven environments
• Understand the value of respect, connection, and second chances

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,)
• Life Insurance
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Employee Discount
• Employee Assistance Program