Network Technical Assistant chez South West Water

What You'll Be Doing:

• Effectively planning field team workloads in line with SLA requirements and understanding task priorities.
• Releasing jobs to partners through the system on time and ensuring compliance with financial and technical standards.
• Creating and updating work orders to support network workstreams.
• Managing requisitions, goods receipts and procurement activities to ensure materials and equipment are ordered efficiently and in line with company policy.
• Completing RAR maintenance workflows within agreed timescales.
• Supporting the Asset & Area Manager with diary management, meeting prioritisation and other administrative duties.
• Attending meetings as required and recording minutes and actions accurately.
• Meeting all agreed KPIs and statutory reporting requirements related to network operations administration.
• Making professional customer calls and recognising the CMEX impact of every interaction.
• Supporting the network team with resolving customer complaints or unwanted calls.
• Working collaboratively with other departments to ensure work is completed on time and information is shared appropriately.
• Planning and coordinating visits for Network teams and tracking jobs through to completion.
• Offering flexibility to work outside core hours during events, peak periods or customer-impacting situations.

What We're Looking For:

• 5 GCSEs (or equivalent) including Maths, English and a Science subject at Grade C or above.
• Experience working in a busy office environment, ideally in a service delivery setting.
• Proven track record of delivering excellent internal and external customer service including handling difficult situations.
• Strong general IT capability including MS Office with the ability to learn new systems quickly.
• Ability to interpret and assess numerical/statistical information.
• Good local knowledge to support effective planning.
• Ability to multitask, prioritise, and manage multiple rotas.
• Innovative mindset with a willingness to question existing approaches.
• Self-motivated, able to work independently, and aware of when to escalate issues appropriately.

What's In It For You?

• Generous holiday allowance plus bank holidays
• A discretionary Bonus
• Competitive Contributory Pension
• Share-save Scheme
• Various health benefits
• Wellbeing support programmes
• A range of Group Discounts
• Cycle to Work Scheme
• Financial support services
• And plenty more!