Ophthalmic Technician Supervisor chez KMA Human Resources Consulting

Requirements of the Position:

• High school diploma or equivalent required; additional certification in ophthalmic/optometric assisting strongly preferred 
• Prior experience as an ophthalmic or optometric technician required 
• Supervisory or leadership experience in a clinical environment preferred 
• Strong understanding of ophthalmic/optometric procedures, diagnostic testing, and equipment 
• Excellent interpersonal, communication, and conflict-resolution skills 
• Highly organized, detail-oriented, and able to prioritize in a fast-paced environment 
• Proficiency with Electronic Health Record (EHR) systems preferred; strong Windows computer skills required 

Benefits of the Job:

• Pay up to $30 per hour, based on experience 
• Medical and dental options, no cost eye care 
• PTO, 9 paid holidays, 1 paid volunteer day 
• Paid Parking 
• Ongoing opportunities for professional growth and education, with access to resources that encourage learning and skill development 
• Day shift/ no weekends 
• A supportive, team-oriented workplace that values your contributions 

Responsibilities of the Position:

• Supervise ophthalmic/optometric technicians and support staff in daily clinical operations, assigning tasks, monitor workflow, and ensure staff coverage throughout the clinic 
• Provide ongoing coaching, support, and performance feedback to staff 
• Participate in hiring, onboarding, and disciplinary processes as needed 
• Train staff on clinical procedures, equipment use, safety protocols, and patient interaction standards 
• Ensure staff maintain required competencies and certifications 
• Oversee pre-testing procedures, diagnostic testing, and clinical support activities to ensure accuracy and consistency 
• Ensure all clinical protocols are followed and updated as needed 
• Monitor and support workflow efficiency to reduce patient wait times and provider downtime 
• Maintain compliance with regulatory guidelines, infection control standards, and clinic policies 
• Conduct periodic audits of technician performance, documentation accuracy, and equipment maintenance 
• Ensure all ophthalmic equipment is properly cleaned, calibrated, and maintained 
• Monitor inventory of supplies and medications, ensuring appropriate stock levels 
• Assist with patient questions, concerns, or escalations in a professional and supportive manner and promote a positive patient experience 
• Communicate clearly with providers regarding patient flow, staffing needs, and operational updates