Resale Associate bei Community Action House

Responsibilities & Essential Duties

• Cultivate relationships with donors, volunteers & guests.
• Understand and comply with the policies and procedures of the Resale Store and Community Action House.
• Independently perform daily tasks and processes such as accepting donations, sorting, stocking, pricing, merchandising, and greeting guests.
• Evaluate the usefulness of donated items for resale, repair, repurposing, and recycling based upon established processing guidelines.
• Achieve goals by completing daily, weekly, and monthly Store operation tasks.
• Contribute to a healthy, productive, and supportive work environment.
• Collaborate with team members to achieve store objectives and improve efficiency.
• Promote Community Action House's mission and opportunities to give in-kind and financially.
• Communicate store policies with guests.
• Escalate guest complaints to an appropriate staff member or supervisor.
• Operate point of sale (POS) system and handle cash.
• Answer general questions about the Resale Store and Community Action House services and programs.
• Maintains cleanliness and tidiness of all public and team-only spaces in the Resale Store.
• Other duties as assigned.

Supervision Received

• Specific Direction: Receives detailed work instructions or guidance for performing repetitive tasks. Supervisor monitors progress and provides feedback or correction as needed to ensure that tasks are completed according to expectations.

Education & Experience

• No prior experience required 
• High School Diploma required; or in place of a degree, equivalent years of experience
• Bilingual Spanish proficiency preferred

Qualifications

• Prior experience in retail or customer service, preferred.
• Technology skills proficient to operate retail and office technology such as POS systems, printers, and copiers.
• Familiarity with GSuite applications including Google Docs, Sheets, Calendar, and Email.
• Ability to anticipate and fulfill customer needs.
• Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team.
• Ability to work effectively in collaboration with diverse groups of people.
• Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.
• A high standard of performance and integrity, and the ability to lead by example to foster a positive workplace culture.
• Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.

Physical Requirements

• Frequently work in stationary position 
• Continuously move about work area
• Continuously use hands/fingers to handle or feel
• Continuously reach with hands and arms
• Occasionally ascend/descend (stairs/ladder/etc.)
• Frequently bend, stoop, kneel, crouch, or crawl
• Continuously use eyesight clarity/accuracy or visual perception
• Continuously read and understand written word
• Frequently operate computer and general office machines
• Occasionally work outside in variable weather conditions
• Occasionally operate machines: Pallet Jack, Compactor
• Continuously ability to push, pull, and lift up to 50 pounds

Other Factors

• Access to consistent and reliable transportation
• Evening hours regularly, on a rotating schedule
• Weekend hours regularly, on a rotating schedule