German speaking CS for travel giant Booking.com in Greece - Relocation Package chez Mercier Consultancy

Description

Mercier Consultancy is excited to present a remarkable opportunity for a German Speaking Customer Service Representative for the travel giant Booking.com, based in beautiful Greece! We are looking for enthusiastic individuals who are fluent in German and are passionate about providing exceptional customer support in the travel industry. This role comes with a relocation package to help you transition smoothly to your new adventure in Greece.

As a German Speaking Customer Service Representative, you will assist Booking.com’s customers in navigating their bookings, answering inquiries, and resolving issues, ensuring they have a seamless travel experience. Your strong communication skills in German will be crucial in building trust and rapport with clients, while your dedication to service excellence will make a significant impact.

Responsibilities

• Handle customer inquiries in German through various channels (phone, email, live chat)
• Guide customers in making and modifying travel bookings
• Resolve any issues that arise effectively and professionally
• Document customer interactions and feedback accurately in the system
• Collaborate with other team members to enhance service delivery
• Stay updated on Booking.com services, policies, and industry trends
• Participate in training programs to sharpen your customer service skills

Requirements

• Fluency in German and English, both written and spoken
• Exceptional communication and interpersonal skills
• Previous experience in customer service or the travel industry is a plus, but not required
• A strong commitment to customer satisfaction and problem-solving
• Ability to work efficiently in a fast-paced environment
• Willingness to relocate to Greece for the position
• Basic computer skills and familiarity with CRM systems are advantageous

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

2 Extra Salaries Per Year

And More...