Full-time Warehouse Office Clerk chez GrandBrands (Grand Furniture & Ashley Furniture Southeastern VA)

Description

We’re looking for a detail-oriented and customer-focused Office Associate to support warehouse operations. In this role, you’ll be the go-to person for internal and external customer service needs while maintaining accurate records, communicating with team members, and staying organized in a fast-paced environment.

What You’ll Do:

• Provide excellent customer service by phone, email, and in person
• Use Microsoft tools to manage communication and documentation
• Respond promptly and professionally to customer inquiries
• Direct unresolved issues to appropriate departments
• Maintain a high level of organization and accuracy
• Assist with administrative duties and other projects as needed
• Work independently and follow established procedures

Requirements

Qualifications:

• High school diploma or GED
• Prior customer service experience is a plus
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong listening and problem-solving skills
• Ability to sit, stand, and work independently for long periods
• Willingness to work overtime when needed

You're a great fit if you:

• Enjoy helping others and know how to keep a positive attitude
• Communicate clearly, professionally, and with empathy
• Can juggle multiple tasks without losing focus
• Are organized, dependable, and detail-oriented
• Stay calm and efficient in a fast-paced setting
• Are confident handling phone calls and learning new systems

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,)
• Life Insurance
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Employee Discount
• Employee Assistance Program