Product Operations Executive chez Wonderbly

About Wonderbly

At Wonderbly, our mission is to connect the world through the magic of personalised storytelling. We create beautifully crafted books that inspire boundless self-belief in children and celebrate love in all its forms. To date, over 10 million readers have discovered themselves at the centre of their own stories.

We’re an award-winning brand and now proudly part of the Penguin Random House group, operating at the intersection of print-on-demand, personalisation, and direct-to-consumer e-commerce. Our products are sold across the world, reaching children and families globally.

Based in Farringdon, London, we’re an independent team of 65+ multidisciplinary creatives, technologists, and storytellers. We combine big-company ambition with small-company energy — and we like to think that’s what makes Wonderbly such a special place to work.

We offer a fun, flexible, and supportive work environment, including perks such as flexible office hours and hybrid working, up to five weeks of remote working per year, private healthcare, a personal training and development budget, a dog-friendly studio, and regular team lunches, socials, and more.

Life as a Product Operations Executive

We’re looking for a Product Operations Executive to join our Product team. Reporting to the Product Operations Lead, you’ll work cross-functionally to help deliver an exceptional user experience on wonderbly.com.

Your work will span new product launches, merchandising, website optimisation, A/B testing, and key product initiatives, giving you plenty of opportunity to get hands-on and make a real impact.

Merchandising

• Act as the main website owner for Homepage, Navigation, Search, and Product listing pages across all markets.
• Continuously optimise for seasonality, performance, and customer experience.
• Brief new product listing pages to keep the product catalogue up to date.
• Monitor and troubleshoot website errors related to merchandising areas.

Campaigns

• Plan and execute website campaign deliverables, leveraging insights from past performance and current trends.
• Partner with the Trade team to run promotional campaigns on-site.
• Propose A/B testing ideas and identify optimisation opportunities across key user journeys.
• Collaborate with the Content Ops Coordinator to deliver on-site communications for Last Order Dates (LODs).

New product launches

• Set up product pricing for new launches.
• Define website and search attribution, ensuring products appear correctly on PLPs, search results, and filters.
• Maintain accurate product mapping in ContentSquare and other analytics tools.
  

User experience & optimisation

Support the A/B testing roadmap, including setting up test variants in the CMS and Optimizely.

Contribute to test analysis and share insights to inform future improvements.

Requirements

A little bit about you

• You bring curiosity, courage, and kindness to everything you do.
• You demonstrate a keen interest in e-commerce and product.
• You bring excellent attention to detail and rigour to your work.
• You’re confident working across multiple technology platforms.
• You demonstrate strong communication, teamwork, and organisational skills.
• Merchandising / experience in online retail would be advantageous

Benefits

First and foremost, you should join Wonderbly because of the work we do. We’re on a mission to bring our meaningfully personalised products to everyone around the world. You’ll be surrounded by creative, self-motivated people inspired by this exciting mission.

• A salary of up to £28,000 per annum.
• 28 days holiday, plus 8 bank holidays
• Up to 5 weeks fully remote working per year
• Hybrid working (3 days per week in office, 2 days remote)
• Regular Yoga classes and mental health support with Spill
• 1 fully paid volunteering day a month
• Personal training allowance
• Monthly lunch and learn sessions with guest speakers and regular team socials
• Health insurance
• Subsidised gym membership
• Cycle To Work scheme
• Pension scheme with matched contributions
• Heaps of snacks, drinks, and comforts in our fully-stocked kitchen
• Clubs for bookworms, runners, gardeners, aspiring poets and much more
• We love having dogs in the office (well-behaved ones anyway)