Deputy Hospital Manager - Victoria chez Jobs at Blue Cross | Blue Cross Careers

Contract: Permanent, full time (42 hours per week) 

Salary: £31,830 - £37,012 p/annum plus £3,954 London Weighting Allowance 

Location: Victoria Animal Hospital, London 

Closing date: Sunday 7th December 2025 

Interview dates: 12th and 15th December 2025  

 

Help us change lives — one pet at a time.

Blue Cross is a leading animal welfare charity dedicated to improving the lives of pets and the people who love them. Our veterinary hospitals provide essential care to pets whose owners might otherwise struggle to afford treatment and we’re now seeking a compassionate, organised, and forward-thinking Deputy Hospital Manager to help us continue this vital work.

As Deputy Hospital Manager, you will support the Hospital Manager in overseeing all aspects of the hospital’s daily operations while contributing to long-term planning and service development. This role is ideal for someone currently working as a Practice Manager or Head of Receptionist in a clinical setting who is ready to step into a broader, mission-driven leadership opportunity. 

You will provide direct line management for our receptionists, administrators and van drivers, taking responsibility for recruitment, induction, rotas, training and performance management. Ensuring our reception teams deliver consistently excellent service will be central to your role. You will also ensure all financial processes from cashing up to payment plans and debt collection are completed accurately and in line with internal policies and external regulations. 

A core part of your responsibilities will be ensuring reception areas operate safely and efficiently, adhering to health and safety requirements, data protection rules and organisational SOPs. You will oversee robust stock control processes for both clinical and non-clinical items, ensure all non-clinical complaints are processed appropriately, and work closely with clinical and non-clinical colleagues to maintain smooth and joined-up client journeys. 

Alongside this, you will provide comprehensive administration services that support our clinical teams in delivering veterinary care to thousands of pets each year. You will act as deputy to the Hospital Manager whenever required and will play an active role in continuous improvement by identifying opportunities to enhance reception and client services, making them more efficient, effective and aligned with the needs of the hospital. Experience in fundraising or events is a valuable advantage and will help strengthen our community engagement efforts.

You’ll be an excellent problem-solver who thrives in a fast-paced environment with multiple competing demands. Your ability to prioritise, communicate clearly and delegate with confidence will help you balance the needs of diverse teams. You’ll bring strong leadership experience, ideally from a veterinary or clinical setting and a genuine interest in strategic thinking and shaping future services. Above all, you’ll share our commitment to supporting pets and the people who love them.  

   

How to apply  

Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

 

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

 

Our generous benefits package includes: 

 

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.