REF84493R- Senior Associate - Collections I (UK Shift - Pune) chez WNS Global Services

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

• To handle set of customers allocated for Accounts Receivables Key Accountabilities: -
• Responsible for Collection of Open Invoices /debits on customers accounts allocated , resolve customer queries promptly, work on any short payments, unapplied cash,
• Follow up via calls and emails with customers to get payment confirmations. Work on disputes and deductions to resolve as per TAT. Action worklist as per TAT. 
• Ability to work and perform in pressure - Need to ensure that daily worklist assigned is completed as per TAT - Should perform all activities required to meet the SLA's,
• Should be good Team player - Internal and External Stake Holders Management
• Identify Process Improvements
• Good Accounting Knowledge -
• To be willing to work in all shifts (Rotational shifts) -
• Team player -
• Internal and External Stake Holders Management - Process Improvements - Accounting Knowledge
• To achieve all the key Performance Indicators as set by the Team manager
• To function as per ISO procedures - To be willing to work in all shifts (including nights) - Adhere to reasonable operational requests from the management
• To attend all meetings and trainings as per requirements - Good knowledge of accounting procedures

B.Com / M.Com /MBA 2 years to 3 years of relevant experience