Valet Attendant (PT) Closes 11/24/25 chez Win-River Resort & Casino

JOB TITLE: Valet Attendant 

DEPARTMENT: Transportation

REPORTS TO: Security Manager

SALARY: Grade 2

               Range Start $16.00/hourly

               Range End $23.25/hourly

CLASSIFICATION: Non-exempt

SUPERVISES: None 

JOB SUMMARY: This team member is responsible for the safe parking and retrieval of vehicles for guests.  This team member also assists with the loading and unloading of luggage, provides information about the Resort & Casino and surrounding areas, and coordinates transportation for guests as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

The essential duties and responsibilities outlined here are representative of those that must be met by the team member to successfully perform the essential functions of this position, however, are not all inclusive:   

1. Guides guests into valet parking by greeting them at the entry point for valet parking.
2. Serves as representatives of the Resort & Casino by being the first point of guest contact.
3. Opens doors of arriving guests and greets them by welcoming them to the Resort & Casino, and assists guests with directions as they depart if needed. 
4. Ensures that all driveways are kept clear, that vehicles are not parked or left standing in illegal spaces.
5. Parks or retrieves guests’ vehicles in a timely manner ensuring the utmost in vehicle safety.
6. Maintains complete knowledge of and complies with all departmental policies, procedures, and standards.
7. Responds to all guest inquiries accurately by staying knowledgeable of all Resort & Casino services, features, events, promotions, programs, and services.
8. Performs general maintenance to valet receiving and parking areas.
9. Drives/retrieves guests’ vehicles to and from the valet parking area.
10. Writes a legible claim check for the guest, notes any prior damage to the vehicle on the ticket.
11. Ensures the security of vehicle and its keys.
12. Documents location of vehicles parked in parking facility.
13. Identifies and reports any irregular, unsafe, or hazardous conditions.
14. Maintains accurate vehicle logs.
15. Drives other Resort & Casino vehicles as needed and licensed.
16. Greets and assists guests, directs guests to appropriate areas of the Resort & Casino.
17. Provides luggage service to guests during check-in and check-out.
18. Checks and records the storage of guest luggage in the baggage storeroom on a daily basis within established guidelines.
19. Assists guests by calling for cabs or other transportation services. 
20. Furnishes information, makes reservations, and obtains tickets for guests to social and recreational events or for travel as needed.
21. Maintains information regarding places of interests in the local region for tourism and advocates the amenities of the Resort & Casino.
22. Reports suspicious behavior of guests to Security Department team members.
23. May pick up and bundle guest laundry for outside cleaning service as requested.
24. Helps to arrange mail service and other duties requested by guests.
25. Ensures the proper distribution of daily newspapers as required.
26. Performs all duties in a manner that continually supports the vision, mission, values, and principles of the Resort & Casino.
27. Performs all duties in a manner that adheres to the guest service standards established by Win-River Resort & Casino’s guest service program.
28. Other duties as assigned by the Security Manager.

EDUCATION REQUIREMENTS

The education requirements outlined here are representative of the minimum that must be met by the team member to successfully perform the essential functions of this position, however, higher levels of education than required will be reflected during the recruitment process:  

• A High School diploma, or the equivalent thereof, is preferred. 

EXPERIENCE AND KNOWLEDGE REQUIREMENTS

The experience and knowledge requirements outlined here are representative of the minimum that must be met by the team member to successfully perform the essential functions of this position, however, higher levels of experience and knowledge than required may be reflected during the recruitment process:   

• Must be 18 years of age or older.
• A valid California Driver’s License and have current insurance is required.
• An excellent driving record is required.
• Experience and demonstrated ability in operating a variety of motor vehicles, including both automatic and manual transmissions is required.
• Basic knowledge of how different vehicles operate is required.
• The ability to drive and park vehicles in all weather conditions year around is required.
• A strong combination of written and verbal communication skills to write, read, and comprehend written correspondence, concurrent with the ability to effectively communicate with guests and team members of the organization is required.
• Working knowledge of Microsoft Office applications and online point of sales systems is preferred.
• A minimum of one (1) year of related experience and/or training is preferred.
• The ability to obtain and maintain TIPs (Training Intervention Procedures) is required.

PHYSICAL REQUIREMENTS

The physical requirements outlined here are representative of those that must be met by the team member to successfully perform the essential functions of this job: 

• Continuously stands, and walks.
• Frequently drives and climbs.
• Occasionally bends/stoops, reaches below shoulder level, and kneels.
• Frequently lifts/carries up to fifty (50) pounds is required.
• Occasionally lifts/carries up to seventy-five (75) pounds is required.
• Frequently pushes/pulls up to fifty (50) pounds is required.
• Occasionally pushes/pulls over one hundred (100) pounds is required.

WORKING CONDITIONS

The working conditions outlined here are representative of those that the team member will or may be exposed to while performing the functions of this job:

• While performing the duties of this job, the team member is frequently exposed to second-hand tobacco smoke.
• While performing the duties of this job, the team member is usually subject to inside environmental conditions.
• While performing the duties of this job, the team member may occasionally be subject to outside environmental conditions and to wet and/or humid conditions.

OTHER INFORMATION

• Native American Preference Policy applies.
• This individual must be able to meet the suitability requirements of the Redding Rancheria’s Gaming Agency to obtain a gaming license.
• Win-River Resort & Casino is a drug-free workplace.
• This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions.
• This job description is not a contract for employment.  Employment with Win-River Resort & Casino is considered “at-will”.
• Must be able to comply with the Win-River Resort & Casino Common Language Rule.
• Reasonable accommodations may or may not be made dependent upon the nature of the work required by the position.
• Win-River Resort & Casino reserves the right to add, delete or modify without notice. 

Revised 1/1/24 ss