Technical Onboarding Manager chez Rackspace

Job Title Technical Onboarding Manager Job Summary We are seeking a detail-oriented and customer-focused Technical Onboarding Manager to lead the onboarding experience for our customer. This role is responsible for ensuring a smooth, efficient, and technically sound onboarding process, enabling customers to quickly realize value from our products and services. 

Key Responsibilities

Design and execute onboarding plans tailored to customer needs, ensuring technical readiness and alignment with business goals. 

Coordinate cross-functional teams (Sales, Product, Engineering, Support) to deliver onboarding projects on time and within scope. 

Guide customers through product setup, configuration, integration, and initial usage, ensuring technical success. 

Develop onboarding documentation, technical guides, and training materials to support scalable onboarding. 

Act as a trusted advisor to clients, identifying opportunities to improve adoption and satisfaction. 

Collaborate with Product and Engineering teams to relay customer feedback and influence product improvements. 

Track onboarding KPIs (e.g., time-to-value, activation rate) and continuously optimize the onboarding process. 

Qualifications

Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). 

3+ years of experience in technical onboarding, implementation, or customer success roles. 

Excellent communication, presentation, and interpersonal skills. 

Proven ability to manage multiple projects and stakeholders simultaneously. 

Preferred Skills

Familiarity with Agile methodologies. 

Experience in onboarding enterprise clients. 

Ability to translate complex technical concepts into simple, actionable steps. 

Passion for customer success and continuous improvement. 

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