Patient Care Coordinator (Festus, MO, US, 63028) chez Ottobock Deutschland

Summary Statement

P&O Care has served patients in Illinois and Missouri for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve. When you join Ottobock.care, you're not just starting a job. You’re becoming part of a movement that is redefining what’s possible in patient care.  

We are currently seeking a Patient Care Coordinator at our Festus, MO patient care clinic who will also perform insurance verifications and prior authorizations for prosthetic (or orthotic) devices . Coverage at our Des Peres clinic may occasionally be required, with rare coverage needs at our Fairview clinic. Our Patient Care Coordinators play a vital role in each patient's visit. From greeting patients to ensuring scheduling and documentation run smoothly, you'll be helping people move through life with confidence and independence.  

Duties & Responsibilities

• Provide administrative support of the front desk at various locations by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Effectively schedule and/or modify patient appointments. 
• ​Ensure customers receive the best service possible and concerns are satisfactorily resolved. 
• ​Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.  
• ​Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate. 
• ​Perform insurance verfications and obtain prior authorizations.   
• ​Create patient account profile in the Medical Record system. 
• ​Maintain a clean office work environment. 
• ​Accept payments from patients as appropriate.  
• ​Comply with Corporate Compliance and HIPAA responsibilities. 
• ​Perform other duties and special projects as assigned.​ 

Qualifications

• Proficient in MS Office and databases.
• Outstanding communication and interpersonal skills.
• Demonstrated ability in critical thinking and problem-solving.
• Excellent organizational, analytical, and time management skills
• High school diploma or equivalent.
• Two years of office administrative experience, preferably in a medical/dental/therapy office.
• Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
• Knowledge of Medicare, Medicaid preferred.
• Customer service experience.

Benefits

• Medical
• Vision
• Dental
• Paid time off
• Company holidays
• Floating holidays
• DailyPay by ADP
• 401k match up to 3.5%
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• 100% company-paid short & long-term disability