JR173988 Associate Systems Engineer - 04220905 - BF - JR173988 chez Elevancehealth

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Job Description:

Job Title

Associate Systems Engineer

Requirement Type

Full-Time Employee

Job Location

Bangalore

Requirement Level

Associate

Hiring Manager

Team Lead

Primary Skill

System Administration, End user support

Business

IT OPS

Skill Category

Generic

ABOUT ELEVANCE HEALTH

Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler.  It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 46 million lives across 14 states. 

A regular in the Fortune 500 list, Elevance ranked 20 in 2025. Gail Boudreaux, President and CEO of Elevance has been a consistent name in the Fortune list of most powerful women and currently holds 53rd rank on this list.

ABOUT CARELON

Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system.

Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.

Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient.

OUR MISSION & VALUES

Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More.
Our Values: Leadership | Community | Integrity | Agility | Diversity

JOB POSITION

• Carelon Global Solutions India is seeking for an Associate Systems Engineer.
• Combining knowledge of healthcare domain and a commitment to work with team of End User Support (team members and vendor partners) and collaborate with a stakeholder of different vertical of business and to effectively deliver services, support, and projects.
• Associate will thrive in a complex and collaborative environment where you act and ownership to solve problems and lead change with the infrastructure standards, policies and procedures.

JOB RESPONSIBILITY

• Work on tickets that have been assigned to him/her and close these within SLAs.
• Assist associates with installation, configuration and ongoing usability of system hardware and software.
• Offer daily operations and systems support to Carelon India associate.
• Troubleshoot hardware and software issues in person, remotely and via phone.
• Assist employees with computer problems and answer their questions.
• Provide Technical guidance.

QUALIFICATION

Bachelor’s degree in information technology or related field

EXPERIENCE

• 2+ years’ experience in System administration / End user support.
• Candidate needs to have a strong background of hardware and software system components
• Has got experience to work on ticketing tools like Service Now
• Proficient in Windows 10/11
• Strong understanding on SSCM, packaging, sequencing and deployment
• Good understanding on VPN troubleshooting for end users
• Strong understanding on Dell hardware (Laptops, PC etc.)
• Hands-on on Asset Management will be a plus
• Can pick up a new skill quickly
• Good at reporting metrics, creating dashboards.

SKILLS AND COMPETENCIES

• Demonstrate experience influencing with technical and business stakeholders through verbal and written communications 
• Analytical mindset with good problem-solving skills  
• Strong working knowledge of End User Support.
• Take personal responsibility for developing new skills and learning about the business 
• Give timely, balanced, honest, and caring feedback to help develop others
• Must have excellent communication skills.

THE CARELON PROMISE

Aligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates.

It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.

This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging.

LIFE @ CARELON

• Extensive focus on learning and development
• An inspiring culture built on innovation, creativity, and freedom.
• Holistic well-being
• Comprehensive range of rewards and recognitions
• Competitive health and medical insurance coverage
• Best-in-class amenities and workspaces
• Policies designed with associates at the center.

EQUAL OPPORTUNITY EMPLOYER

Carelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Reasonable Accommodation

Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.

If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.

*Disclaimer: Offered designation titles differ*

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