Store Director-Kansas City chez Big Grove Brewery
Big Grove Brewery · Kansas City, États-Unis d'Amérique · Onsite
- Senior
- Bureau à Kansas City
Summary/Objective
The Store Director is accountable for the overall success of their taproom location, providing strategic leadership and hands-on support across all areas of operations. This role is responsible for cultivating a high-performing team, delivering an exceptional guest experience through outstanding service, food, and beverage offerings, and driving strong financial performance. As a cultural ambassador of Big Grove, the Store Director plays a critical role in bringing our purpose to life each day through meaningful engagement with teammates, guests, and the community.
Core Values
Big Grove only hires and retains people who exhibit our core values. Our Core Values are:
Set the Tone
Thirst for Improvement
We Care
Practice Candor
Passion Driven
You will be given a culture deck explaining these core values. The goal of our culture deck is to show you who we are as a company, and then you can decide if you personally align with us and are excited to begin a career here.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Operational Leadership: Accountable for all aspects of performance and daily operations of the taproom, ensuring consistent delivery of Big Grove standards and compliance with company policies.
Guest Experience: Champion the guest journey from arrival to departure, upholding uncompromising standards of hospitality, service, food, and beverage. Ensure the location is opened, operated, and closed with excellence each day.
Team Communication & Coaching: Provide clear expectations and direction to the entire team through effective communication and daily coaching. Model core values and hospitality standards, ensuring teammates are set up for success.
Event Execution: Maintain a comprehensive understanding of event operations and demonstrate the ability to lead and support any event to Big Grove standards.
Leadership Collaboration: Lead location leadership meetings to address issues, share insights, and implement continuous improvements. Execute follow-up actions and assigned tasks in a timely and accountable manner.
People Management: Leverage Big Grove’s people and performance tools to manage, coach, and support team members. Address employee concerns promptly and appropriately, fostering a culture of accountability and care.
Leadership Development: Develop and mentor leaders on the location’s L10 team through structured training, consistent feedback, and intentional growth opportunities.
Financial Accountability: Drive financial performance of the location by managing COGS, labor, and inventory controls. Partner with the Marketing team to implement initiatives that grow traffic, revenue, and profitability.
Cross-Departmental Collaboration: Foster a cohesive, productive work environment by ensuring strong communication and alignment between FOH, BOH, and brewery and corporate teams.
Facility Excellence: Ensure the taproom and related facilities are consistently maintained at the highest level of cleanliness, safety, and presentation. Successfully achieve and exceed monthly store audit expectations.
Competencies
Leadership & Team Management
Strong ability to lead, inspire, and develop teams.
Experience in hiring, training, and retaining high-performing staff.
Conflict resolution and the ability to handle employee or customer issues effectively.
Financial & Business Acumen
Budgeting, forecasting, and P&L management to drive revenue and profitability.
Cost control strategies, including inventory management, labor costs, and waste reduction.
Ability to analyze data and KPIs to optimize operations.
Customer Experience & Brand Management
Ability to create a consistent and amazing guest experience through the team.
Understanding of customer preferences, menu development, and special events.
Brand ambassador mindset, ensuring the taproom aligns with the company’s values and brand.
Marketing & Community Engagement
Knowledge of local marketing strategies, social media engagement, and event planning.
Ability to build partnerships with local businesses, breweries, and community organizations.
Experience launching promotions, beer releases, and customer loyalty programs.
Problem-Solving & Adaptability
Ability to troubleshoot staffing shortages, supply chain issues, or unexpected operational challenges.
Comfortable making quick, data-driven decisions in a fast-paced environment.
Flexibility to adapt to market trends, seasonal shifts, and evolving customer expectations.
Technical & Industry Knowledge
Understanding of draft systems, beer production, and bar operations.
Familiarity with POS systems, scheduling software, and financial reporting tools.
Knowledge of beer styles, food pairings, and proper service techniques.
Be a high performing Big Grove team member with ability to look at business as a whole, communicate with all people, collaborate with all departments, work to solve organizational problems, and accomplish goals. Contribute to and exemplify BGB values, vision, standards, and culture.
Supervisory Responsibility
Accountable for the full staff in location.
Work Environment
The Store Director works in a fast-paced, customer-facing hospitality environment. The role requires flexibility to adapt to changing business needs and demands, particularly during peak service hours, events, and weekends.
Physical Setting: Work is primarily performed in a taproom/restaurant setting, with frequent movement between front-of-house (FOH) and back-of-house (BOH) areas. The environment includes exposure to noise, crowds, varying temperatures (kitchen, patio, cooler), and occasional outdoor elements during events.
Pace & Demands: The position involves frequent interruptions, managing multiple priorities at once, and responding quickly to guest or staff needs. Standing, walking, and moving throughout the shift are required, often for 8–10 hours at a time.
Collaboration: This role requires regular interaction with team members across all departments (FOH, BOH, brewery, and corporate) as well as guests, vendors, and community partners.
Leadership Presence: As the leader of the team, the Store Director is expected to lead by example, maintain a visible presence on the floor, and support both operational efficiency and team morale in a dynamic environment.
Physical Demands
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mobility: Must be able to stand and walk for extended periods of time (up to 8–10 hours per shift).
