Financial Crimes Core Bank Operations Manager chez STRIDE BANK NA

Description

The Financial Crimes Core Bank Operations Manager is responsible for overseeing the day-to-day operations of the Bank’s financial crimes program focused on BSA/AML, OFAC Compliance and fraud detection and investigations. This role leads the teams responsible for transaction monitoring alerts, watchlist screening (Bank and BaaS), and fraud alert and investigation management, ensuring timely and accurate investigations and regulatory reporting. The manager plays a critical role in maintaining operational excellence, mitigating financial crime risk, and ensure compliance with applicable laws and internal standards.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Develops and implements robust BSA/AML/OFAC and Fraud Risk Management operational processes in alignment with Policies to effectively detect, investigate and report suspicious activity.
2. Oversees scope, timing and direction of all BSA/AML/OFAC and Fraud Risk Management alerts, investigations for the Bank’s Financial Crimes Risk Management Program.
3. Oversees scope, timing and direction of the OFAC and watchlist screening of all bank and Banking-as-a-service (BaaS) processes.
4. Effectively manages and oversees fraud alerts and investigations with a team of Fraud Mitigation Analysts and Fraud Investigators ensuring daily production of inquiries and support for all Fraud Monitoring and monitors alerts, investigations, workflow, productivity, accuracy, and losses.
5. Manages and improves customer obsession and fraud mitigation tactics through metrics, performance monitoring, problem resolution, system audits and quality assurance measures.
6. Provides training and mentorship to the team fostering professional development and technical skills.
7. Stays updated on industry best practices and emerging trends in BSA/AML/OFAC, Watchlist screening, and fraud prevention and investigation strategies.
8. Assures all required regulatory reporting is conducted in a timely, accurate, and compliant manner. Regulatory Reporting typically includes Suspicious Activity Reports (SAR), and 314 (b) requests.
9. Develops critical measurements and reporting, to ensure regulatory requirements, service levels, and compliance standards are being met.
10. Interacts with internal and external resources effectively, including collaboration with service providers and industry contacts.
11. Assists in the evaluation of products, services, processes, and procedures to ensure regulatory requirements are met, and makes recommendations to mitigate risk or improve controls.
12. Develops and prepares reports for senior management to summarize unit metrics, key performance and risk indicators, significant developments, and initiatives.
13. Assists in the analysis and set-up of systems used for monitoring, research, and case management.
14. Identifies and implements improved processes and operational strategies that further mitigate risk or improve efficiency.
15. Maintains operational procedures and documentation.
16. Assists in managing vendor relationships for the Financial Crimes Risk Management Program software in collaboration with FCRM Leadership.
17. Responds to exam and audit concerns and oversee corrective action on all related compliance deficiencies or violations.
18. Develop and maintain productive relationships with team members, leaders, customers, and vendors.
19. Leverage strengths of the team members, help to clarify roles and responsibilities, and develop and implement training programs in order to maximize and reach optimal individual and organizational goals.
20. Responsibilities include interviewing, hiring, training team members; planning, assigning, and directing work; rewarding and disciplining team members; addressing complaints and resolving problems.
21. Ensures staff is kept current on issues affecting job-related duties, responsibilities, and trends on a consistent basis.
22. Performs other duties as assigned.

Qualifications

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree or combination of equivalent education and work experience, required.
• 7-10 years’ financial institution experience, required.
• 7-10 years’ experience in BSA/AML, fraud, analysis or account monitoring, required.
• 2+ years’ experience with management of personnel in BSA or Fraud of financial institution, preferred.
• At least one of the following certifications: Certified Anti-Money Laundering Specialist (CAMS), Certified AML and Fraud Professional (CAFP), Certified Regulatory Compliance Manager (CRCM), or similar certification.

KNOWLEDGE, SKILLS, AND ABILITIES

• Maintains proficient knowledge of applicable compliance statutes (BSA/AML/OFAC fraud, etc), regulations, interpretations and emerging trends.
• Ability to maintain composure in stressful situations, including resolving problems or concerns with potentially upset customers.
• Ability to proactively identify potential concerns and follow-up in a timely manner to resolve issues.
• Strong commitment to ethics, and the ability to understand a variety of issues and perspectives.
• Ability to identify relevant BSA, AML/CFT and OFAC risks associated with key banking products, services and customers.
• Ability to effectively manage multiple projects and related tasks.
• Strong critical thinking, writing and communication skills.
• Strong commitment to ethics, and the ability to understand a variety of issues and perspectives.
• Understanding of the banking industry, including bank partnerships with fintech companies.
• Multitask effectively and action matters promptly both independently and in a team environment.
• Handle highly confidential information with appropriate discretion and work in a high volume, fast paced environment.