Registration Representative en Saddleback Memorial Medical Center

%3Cp style=%22font-family:arial;font-size:7.5pt;margin:0in;%22%3ETitle: Registration Representative%3C/p%3E%3Cp style=%22font-family:arial;font-size:7.5pt;margin:0in;%22%3ELocation: Laguna Hills, CA%3C/p%3E%3Cp style=%22font-family:arial;font-size:7.5pt;margin:0in;%22%3EDepartment: Breast Center%3C/p%3E%3Cp style=%22font-family:arial;font-size:7.5pt;margin:0in;%22%3EStatus: Full-time%3C/p%3E%3Cp style=%22font-family:arial;font-size:7.5pt;margin:0in;%22%3EShift: Day Shift (8 hr shifts)%3C/p%3E%3Cp style=%22font-family:arial;font-size:7.5pt;margin:0in;%22%3EPay Range: %2422.50/hour - %2431.57/hour%3C/p%3E%3Cp style=%22font-family:arial;font-size:7.5pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22color:black;font-family:arial;font-size:7.5pt;margin:0in;%22%3EAt MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees.%26nbsp; Memorial Care stands for excellence in Healthcare.%26nbsp; Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability.%26nbsp; Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.%3C/p%3E%3Cp style=%22color:black;font-family:arial;font-size:7.5pt;margin-bottom:9pt;margin-top:0pt;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22color:black;font-family:arial;font-size:7.5pt;margin-bottom:9pt;margin-top:0pt;%22%3EPurpose Statement / Position Summary%3C/p%3E%3Cp style=%22color:black;font-family:arial;font-size:7.5pt;margin-bottom:9pt;margin-top:0pt;%22%3EThis position requires the full understanding and active participation in fulfilling the mission of Saddleback Memorial Medical Center. It is expected that the employee demonstrate behavior consistent with our core values; Accountability, Best Practices, Compassion and Synergy. The Employee shall support Saddleback Memorial Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities.%3C/p%3E%3Cp style=%22color:black;font-family:arial;font-size:7.5pt;margin-bottom:9pt;margin-top:0pt;%22%3EEssential Job Outcomes%3C/p%3E%3Cp style=%22color:black;font-family:arial;font-size:7.5pt;margin-bottom:9pt;margin-top:0pt;%22%3E1. Adheres to department policy of using two identifiers. Also adheres to a verbal verification of armband placement.%3C/p%3E%3Cp style=%22color:black;font-family:arial;font-size:7.5pt;margin-bottom:9pt;margin-top:0pt;%22%3E2. Avoids HIPAA violations by accurately entering information into the system to avoid passing on defects; such as incorrect PCP, guarantor, etc.%3C/p%3E%3Cp style=%22color:black;font-family:arial;font-size:7.5pt;margin-bottom:9pt;margin-top:0pt;%22%3E3. Interviews, registers and pre-registers patients timely and accurately. Appropriate level of expertise in Epic, OnBase, RTE and websites to ensure accurate and efficient registrations.%3C/p%3E%3Cp style=%22color:black;font-family:arial;font-size:7.5pt;margin-bottom:9pt;margin-top:0pt;%22%3E4. Ensures that all registration forms are accurate, complete, scanned and indexed in Epic.%3C/p%3E%3Cp style=%22color:black;font-family:arial;font-size:7.5pt;margin-bottom:9pt;margin-top:0pt;%22%3E5. Enters important notes in the Referral or Auth/Cert. Utilizes the billing indicator as required.%3C/p%3E%3Cp style=%22color:black;font-family:arial;font-size:7.5pt;margin-bottom:9pt;margin-top:0pt;%22%3E6. Uses excellent customer service with staff and patients. Maintains effective working relationship with co-workers and others.%3C/p%3E%3Cp style=%22color:black;font-family:arial;font-size:7.5pt;margin-bottom:9pt;margin-top:0pt;%22%3E7. Collects and posts patient financial responsibility timely and accurately.%3C/p%3E%3Cp style=%22color:black;font-family:arial;font-size:7.5pt;margin-bottom:9pt;margin-top:0pt;%22%3E8. Participates and supports department specific performance improvement activities, staff meetings, and education/training, projects and staff meetings.%3C/p%3E%3Cp style=%22color:black;font-family:arial;font-size:7.5pt;margin-bottom:9pt;margin-top:0pt;%22%3E9. Maintains an acceptable accuracy level of 95 % or better by assigning the correct insurance code.%3C/p%3E%3Cp style=%22color:black;font-family:arial;font-size:7.5pt;margin-bottom:9pt;margin-top:0pt;%22%3E10. Monitors and manages assigned work queues to maximize productivity and meet departmental standards.%3C/p%3E%3Cp style=%22color:black;font-family:arial;font-size:7.5pt;margin-bottom:9pt;margin-top:0pt;%22%3E11. Adheres to the MHS time and attendance policy #357. Correct entries into MTM minimizing manual clockings.%3C/p%3E%3Cp style=%22color:black;font-family:arial;font-size:7.5pt;margin-bottom:9pt;margin-top:0pt;%22%3E12. “Other duties as assigned”%3C/p%3E%3Cp style=%22color:black;font-family:arial;font-size:7.5pt;margin:0in;%22%3E*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E

Experience

 

• 1-2 years of experience in hospital admitting, physician office, or equivalent healthcare

• Must communicate effectively and clearly both verbally and in writing

• Strong customer service skills

• General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima

• Bi-lingual (English/Spanish, or English/Vietnamese) preferred

• Positive work ethic

• General computer skills required including: electronic medical record and Microsoft Office

• Knowledge of medical terminology

 

Education

• High school graduate preferred

• Medical Terminology related course or certificate preferred

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