IT Systems Analyst III – Application Support chez Bank of Hope

Strategy & Planning

• Responsible for third-tier support on business applications.
• These individuals are experts in their fields and are responsible for not only assisting both Tier I and Tier II personnel, but with the research and development of solutions to new or unknown issues. Note that Tier III analyst have the same responsibility as Tier II analyst in reviewing the work order and assessing the time already spent with an issue so that the work is prioritized, and time management is sufficiently utilized. If it is at all possible, the analyst will work to solve the problem with the customer as it may become apparent that the Tier I and/or Tier II technicians simply failed to discover the proper solution. The analyst must interact with vendors for support and issue resolution on assigned business applications.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Liaise with project team and stakeholders on an ongoing basis.
• Act as subject matter expert in IT business application implementations and support
• Define system success criteria and disseminate them to involved parties throughout system applications build process.
• Provide project postmortem information and create recommendations report in order to identify successful and unsuccessful project elements.
• Develop best practices and tools for system implementation and support.
• Provide third level support to core related applications and systems.
• Assist in defining project scope, goals and deliverables that support business goals in collaboration with PMO.
• Act as Subject Matter Expert on assigned projects.
• Analyze a business realm and document its business, process, or system.
• Standardize advanced workflows.
• Understand business rules and requirements for banking data and items processing or other FI banking systems.
• Lead minor project expectations as assigned by team manager.
• Plan and schedule project timelines and milestones using appropriate tools.
• Define project success criteria and disseminate them to involved parties throughout project life cycle.
• Provide project postmortems information.

Acquisition & Deployment

• Estimate the resources and participants needed for system applications builds.
• Draft and submit budget proposals and recommend subsequent budget changes where necessary.
• Where required, negotiate with other department managers for the acquisition of required personnel from within the company.
• Determine and assess the need for additional staff and/or consultants and make the appropriate recruitments if necessary, during project cycle.
• Initiate vendor demonstrations for new and revised system applications.
• Initiate vendor SOWs.

Operational Management

• Assist in defining project scope, goals and deliverables that support business goals in collaboration with PMO.
• Delegate tasks and responsibilities to appropriate personnel.
• Identify and manage project dependencies and critical path.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Proactively manage changes in system scope, identify potential crises, and devise contingency plans.
• Coach, mentor, motivate and supervise team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Build, develop, and grow any business relationships vital to the success of the project.

Comply with the Bank’s security program, including but not limited to:

• Review and comply with the End-User Computing Agreement
• Acquire good knowledge on functions and usage of computer systems as related to the assigned job functions.
• Be current and knowledgeable in industry’s trend in safeguarding the Bank against confidential data leak, identity theft, fraudulent activities, and computer security threats.
• Reports suspicious activities to manager, Chief Risk Officer, or Information Security Officer.

Job Qualifications/Requirements

Education/Credentials

• Minimum Education Level: University degree or college diploma or equivalent work experience
• Preferred Major: Computer Science or Engineering

Prior Experience

• Minimum Years of Experience: 10+ years of direct work experience in applications support capacity, including all aspects of process development and execution.
• Combination of Experience and Education can meet the job requirements: Yes

Skills

• Required: Experience with HTML, CSS, Java Script, ASP .Net
• Required: Experience with SQL 2008 or higher
• Required: Experience with Web Design & Development including basic knowledge of IIS
• Required: Excellent verbal and written communication
• Preferred: Experienced with Bank application development
• Preferred: Has experience in Fiserv and FIS systems

The salary range for this full-time position is $80,000.00 annually - $100,000.00 annually + bonus + benefits 

Salary ranges are determined based on qualifications, level, and location. 

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.