Community Health Worker, Manager chez Greater Lawrence Family Health Center (GLFHC)

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.

The Community Health Worker (CHW) Manager plays a key leadership role in guiding, mentoring, and overseeing the work of The Community Health Workers within the Integrated Care Team (ICT). The manager works in collaboration with local practice leaders and other stakeholders to optimize patient engagement strategies.  The Manager ensures high-quality care coordination, patient engagement, and transitions of care support services provided by CHWs.  The Manager is responsible for training, case review, supervision, performance evaluation, and ensuring CHW activities align with organizational and programmatic goals under the C 3 ACO contract, including ensuring compliance with requirements align with CHW practice.

• Collaborate with Director of Population Health and ICT leaders on patient care and engagement strategies.
• Serve as a liaison between CHW team and ICT/ practice leadership to facilitate communication and collaboration including alignment around patient care goals.
• Represent CHW team in leadership meetings and operational workflows.
• Supervise day-to-day activities of ICT CHWs.
• Ensure CHW activities align with care coordination protocols and performance metrics.
• Conduct one-on-one and team supervision meetings.
• Monitor caseload distribution, documentation, and follow-up activities, including but not limited to, interventions assigned by members if the integrated care team.
• Support CHWs in navigating challenging patient interactions or systems barriers.
• Monitor completion and quality of documentation in the electronic health record (EHR).
• Lead efforts to standardize workflows, templates and engagement strategies.
• Participate in quality improvement initiatives and audits.
• Support implementation of strategies such as motivational interviewing, harm reduction and de-escalation.

Qualifications

• 3- 5 years’ of Community Health worker experience working with vulnerable populations that have social needs.
• Certification as a Community Health Worker required. Actively participating in a Community Health Worker program acceptable.
• Minimum 2 years’ experience in leadership or manager role overseeing CHW practice.
• Strong interpersonal, communication and coaching skills, including building CHW competency.
• Proficient in EHR documentation
• Bilingual/ bicultural (English/Spanish) strongly preferred. 

Education

• Associate Degree in health care related field required, Bachelor's degree preferred.

GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.