Discrepancy Representative chez Mercedes-Benz Financial Services USA LLC

%3Cp%3EAbout Us:%3C/p%3E%3Cp%3EWho is Mercedes-Benz Financial Services?%3Cbr%3EMercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. %26nbsp;%3Cbr%3E%26nbsp;%3Cbr%3EWhy work at Mercedes-Benz Financial Services?%3Cbr%3EWorking at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture. %26nbsp;%26nbsp;%3C/p%3E%3Cp%3EBenefits%26nbsp;%3C/p%3E%3Cp%3EWhen working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life. %26nbsp;%26nbsp;%3Cbr%3E%26nbsp;%3Cbr%3EAs a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:%3C/p%3E%3Cul%3E%3Cli%3EGet Rewarded!%26nbsp;Competitive salary plus an annual bonus based on company performance and/or personal yearly performance%26nbsp;%26nbsp; %26nbsp;%3C/li%3E%3Cli%3ENeed a vacation?%26nbsp;How about just some time for YOU! In addition to our vacation time, you’ll receive nine (9)%26nbsp;additional corporate holidays and six (6) Personal days, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!%3C/li%3E%3Cli%3ERide in Style -%26nbsp;All employees are eligible to participate in the Mercedes-Benz Employee Lease Program%26nbsp;%3C/li%3E%3Cli%3EWe want you to be healthy!%26nbsp;%26nbsp;Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities%3C/li%3E%3Cli%3EIs your family growing?%26nbsp;%26nbsp;Enjoy generous paid Family Leave Programs %26nbsp;- Six Weeks for New Parents; Two Days for New Grandparents; as well as Adoption Expense Reimbursement Programs - up to %246k per child%26nbsp;%26nbsp; %26nbsp;%3C/li%3E%3Cli%3EWant to go back to school?%26nbsp;%26nbsp;Tuition Assistance Scholar Program - receive up to %245,250/year in vouchers to complete business-related coursework%3C/li%3E%3C/ul%3E%3Cp%3EJob Overview:%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EThe Discrepancy Representative will be responsible for identifying, creating, and resolving any contract discrepancies.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp%3EResponsibilities:%3C/p%3E%3Cul%3E%3Cli%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EReview and communicate contract discrepancies (errors) in written form to the dealer via Case360.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EThis process involves verifying contract details identified by the contract administrators (these are contracts routed to the Discrepancy Review queue) to ensure they are in line with MBFS policies and guidelines, as well as, any state or federal regulations.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EIf the discrepancy is valid, the Discrepancy Representative will type the notification and send it to the dealer.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3E(75%)%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EFollow-up on outstanding contract discrepancies with the dealer.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EThis process involves making outbound calls to the dealers who have contracts held beyond 5 days old.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EThis process is required once a week. (10%)%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EReceive inbound calls from dealers on a daily basis regarding any questions they may have pertaining to contract discrepancies.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EThis process includes the review and discussion of any errors that have been identified for resolution. (10%)%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3ESupport Retail Credit Analysts, Customer Service, Collections Representatives and team members with any questions or issues involving contracts booked in error. (5%)%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%26nbsp;%3C/p%3E

Qualifications:

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. 
This position requires a minimum of 2 years of overall work experience. Preferred experience includes:

• Customer Service: 1 year
• Funding: 1 year

Education:
High School Diploma/(GED) is required, Bachelor's Degree is preferred. 

Skills:

• Analytical skills:
  • Ability to collect data and establish facts and identify trends and variances
• Problem solving skills

Additional Skills:

• Attention to detail

• Excellent written and verbal communication skills are required

• Moderate computer skills are preferred

Recommended Prerequisites:

• Contract Administrator; Collections/Client Services/Remarketing Phone Agent

   

Posting Statement

If you were not re-directed successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl

 

Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements. 

 

EEO/Minorities/Females/Disabled/Vets

 

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