Eligibility Specialist 1 - Lucas County Jobs and Family Services en Lucas County
Lucas County · Toledo, États-Unis d'Amérique · Hybrid
- Junior
- Oficina en Toledo
Position Overview
Under general supervision, the Medicaid Eligibility Specialist determines initial and ongoing eligibility for Medicaid programs. This includes managing case files, verifying documentation, computing income-based budgets, and providing quality customer service. The role may also involve transferring cases to other public assistance units as needed.
Why Join Our Team?
We offer a supportive and rewarding work environment with a comprehensive benefits package, including:
- Starting pay: $17.79/hour, increasing to $18.51/hour after successful completion of a 180-day probationary period, with annual raises
- Full-time employment with a paid lunch hour
- Robust benefits, including:
- Medical, prescription, dental, and vision coverage
- 15.5 paid holidays annually
- 80 hours of vacation after one year of service
- 40 hours of personal leave each year
- Sick leave accrued bi-weekly (up to 120 hours/year)
- 14% employer contribution to OPERS (Ohio Public Employees Retirement System)
- Employer-paid life and AD&D insurance
- Employee Wellness Program
- Flexible Spending Account (FSA)
- Optional short-term and long-term disability insurance
Training:
All new Eligibility Specialists 1 will complete a comprehensive 4-week training program covering program guidelines, policies, and procedures to ensure success in the role.
Anticipated Start Date: February 2026
Responsibilities
Key Responsibilities
- Determine eligibility for Medicaid programs using established policies and procedures
- Process applications, renewals, and changes from start to finish
- Communicate with clients regarding rights, responsibilities, and program requirements
- Verify eligibility with limited client contact using available tools and systems
- Prepare and maintain accurate case documentation and correspondence
- Respond to client inquiries and resolve issues with professionalism
- Collaborate with internal staff, external agencies, and community partners
- Ensure compliance with all applicable rules and regulations
- Attend hearings, trainings, and meetings as required
Essential Skills & Abilities
- Strong knowledge of Medicaid policies, procedures, and eligibility criteria
- Excellent communication and interpersonal skills
- Proficiency in using computers and office equipment
- Ability to analyze data, solve problems, and make informed decisions
- Strong organizational skills and attention to detail
- Ability to work independently and as part of a team
- Commitment to providing respectful, ethical, and culturally sensitive service
Qualifications
Minimum Qualifications
- Completion of 30 semester hours or 45 quarter hours at an accredited college or university
OR - Equivalent education, training, or experience
Company
Thank you for considering employment with Lucas County. Our culture is rooted in principles of making an impact through service, collaborating with others, feeling valued, and being challenged. We foster a diversified and inclusive workforce, embracing shared values and a common mission. We are looking for talented people to join our community.
