Manager, Infrastructure (Endpoint Engineering) chez Medpace, Inc.

Our corporate activities are growing rapidly, and we are currently seeking a full-time, office-based Manager, Infrastructure to join our Information Technology team. As a Desktop Engineering Manager, you will oversee administration of the enterprise desktop, mobile device, and conference room A/V environments. Through a team of staff, consultants and managed service providers, uses Microsoft System Center Configuration Manager (SCCM) and Microsoft Intune to engineer and support the core desktop environment, and provide support for Tier III desktop and user incidents. 

• Manages people, processes, expense and project budgets, performance management, compliance activities, and associate development as required by the job;
• Coach, mentor and develop required skills, capabilities and behaviors of Engineering Team;
• Provides technical leadership and recommendations for best practices to senior management regarding Endpoint Management and configuration with Medpace’s Microsoft Intune, Microsoft 365, and Azure environments;
• Directly manage the global purchasing and forecasting of end-user workstation and peripheral purchases in accordance with the demands of Medpace’s new hire needs and refresh program requirements;
• Recommends and implements improvements to desktop architecture and design or redesign;
• Develops and maintains standard configuration of golden images for deployment into the virtual and physical desktop environment;
• Manages the process for deploying operating systems using Tanium, including updating images, creating and configuring task sequences, customizing pre-installation boot images, and building driver packages for various hardware types of operating system architectures;
• Determines the methodology for installing and configuring client software on computers in the enterprise endpoint environment using Tanium, Intune or similar products;
• Manages application and software updates, including packaging standard applications, publishing applications to the software catalog, and creating custom packages and scripts;
• Develop methodology and process to plan, monitor, and record hardware and software assets to ensure compliance with licenses/entitlements/contracts and property accounting policies;
• Oversee Audio/Visual capability across Medpace global conference room footprint using Microsoft Teams;
• Manages handheld mobile device fleet using MDM; and
• Stay current on emerging technologies and new capabilities in the market.

• Bachelor's Degree in Computer Science or a related area, 5+ years of experience in management positions, including leading technical teams supporting a 24/7/365 environment;
• 7+ years of progressively responsible experience in an IT user or system support capacity;
• Prior experience in project management, execution, and delivery to customers;
• Microsoft Windows and MacOS system features, settings, and installation;
• Skill in providing Tier III desktop incident support to end-users and assisting system engineers to resolve technically complex issues, drive remediation through in-depth analysis, and develop and document standardized processes;
• Advanced working knowledge of Apple iPhone and Android mobile device interoperability;
• Knowledge of Intune and Autopilot, and their use for managing features, settings, and configurations of Windows, Office, and third‐party applications;
• Active Directory, Group Policy, JAMF and their use for managing user and computer objects;
• Requires high-level knowledge of Azure AD, Group Policy, Antivirus Management and MDM solutions;
• Ability to understand and write scripts in PowerShell and/or VBScript;
• Understanding of wired and wireless networking technologies, topologies, and basic networking concepts such as DHCP, DNS, IP Addressing, Subnets, and VLANS; and
• Ability to speak and write effectively, with emphasis on communicating technical issues to nontechnical audiences.

Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries.

People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today.

The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future.

Cincinnati Perks

• Cincinnati Campus Overview
• Flexible work environment
• Competitive PTO packages, starting at 20+ days
• Competitive compensation and benefits package
• Company-sponsored employee appreciation events
• Employee health and wellness initiatives
• Community involvement with local nonprofit organizations
• Discounts on local sports games, fitness gyms and attractions
• Modern, ecofriendly campus with an on-site fitness center
• Structured career paths with opportunities for professional growth
• Discounted tuition for UC online programs

Awards

• Named a Top Workplace in 2024 by The Cincinnati Enquirer

• Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024
• Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility

What to Expect Next

A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.