Patient Support Call Center chez Midwest Eye Consultants

ESSENTIAL RESPONSIBILITES: 

• Ensures Quality of Care and Exceptional Customer Service through:
  • Patient Communication Management
    • Greet patients in a friendly, professional manner using proper telephone etiquette
    • Follow up on missed and cancelled appointments
    • Triage patient’s needs to schedule appropriately
  • Patient Education 
    • Provide patient education on the purpose and expectations and expectations of their appointment
    • Make patients aware of insurance eligibility
  • Ensures Practice Success throughout each patient encounter through:
    • Appointment capture
      • Effective schedule management and optimization
    • Data Collection and Accuracy:
      • Collecting and entering thorough demographic data and verify its accuracy.
• This is a call center - medical environment 

EDUCATION AND/OR EXPERIENCE:

• High school graduate, or equivalent
• Previous medical office experience is preferred

COMPETENCIES: 

• Polite, professional, and courteous.
• A focus on the provision of quality care and service excellence.
• Proficient in EHR, including proven competency in accuracy of data entry. 
• Proficient with optometric medical terminology.
• Recognition of the exam process and the ability to record exam details.
• Ability to effectively communicate in person, by phone, and in writing.
• Superior organizational skills and attention to detail.
• Dependable and self-motivated.
• Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast-paced environment

ENVIRONMENT AND PHYSICAL DEMANDS: 

• Physical Activity: Talking, Hearing.
• Physical requirements: Sedentary work. Involves sitting most of the time.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

PERSONAL DEVELOPMENT:

• Staff members are required to meet training expectations within the initial 90-day probationary period.
• Obtaining certification through in optometric certification program is encouraged. BVEP will aid all employees eligible for the Employee Career Development Program.