Operations Team Lead chez RunBuggy OMI Inc.

Description

About Us:

RunBuggy is the most technically advanced automotive logistics platform on the market. Period.

Backed by Porsche Ventures and Hearst Ventures, RunBuggy is transforming the way cars move. Our cutting-edge technology is trusted by some of the largest OEMs, captive finance companies, and automotive lenders in the world to streamline vehicle transportation at scale.

RunBuggy’s end-to-end platform connects car shippers and haulers in real time - eliminating the friction of traditional load boards and costly custom software. For shippers, RunBuggy integrates directly into existing management systems, reducing transportation costs and accelerating delivery timelines. For transporters, we offer a smarter, more profitable way to find, accept, and manage loads - all from a single app.

Since launching in 2019, RunBuggy has grown to over 150 team members, facilitated the movement of hundreds of thousands of vehicles, and attracted tens of thousands of transporters across the U.S.

We’re not just building a better logistics platform - we’re redefining the future of automotive transportation.

About the Role:

The Customer Experience Team Lead plays a pivotal role in supporting RunBuggy’s customer base, ensuring the delivery of exceptional and consistent service across all customer touchpoints, including phone, Teams, chat, and email. This role not only interfaces directly with our diverse customer community to resolve issues and provide education, but also leads by example, serving as a key mentor and trainer for the Customer Experience team (Tier 1, Tier 2, and Tier 3 agents) and acting as a backup supervisor when needed.

This is an in-office position 5 days a week in Tempe, AZ.

What You Will Be Doing:

• Serves as the primary backup to the Supervisor during absences or schedule gaps.
• Acts as a liaison between frontline staff and management to ensure smooth workflow and communication.
• Provides hands-on support to team members by actively working alongside them in day-to-day operations.
• Assists in coordinating daily schedules, task assignments, and shift coverage.
• Helps train and mentor new employees to ensure consistency and adherence to standard operating procedures.
• Monitors performance, provides real-time feedback, and escalates concerns to the Supervisor as needed.
• Assists with reporting, tracking metrics, and communicating team performance updates to leadership.
• Supports problem-solving and conflict resolution efforts on the floor
• Promotes a positive and productive team environment by modeling professionalism and accountability.
• Day-to-day responsibility will primarily be focused on working tasks. 
• Other duties as assigned.

Requirements

 What You Bring to the Team by Way of Skills and Experience:

• High school diploma required. Bachelor's degree preferred. 
• Minimum of 3 years of relevant experience.
• Proficiency with using Microsoft Outlook, Word, and Excel, and experience searching and using the internet required. 
• Ability to handle a variety of problems and offer reasonable suggestions for resolution.
• Self-driven, not afraid to roll up his/her sleeves to do what it takes.
• Ability to stay calm and poised during customer escalations, while offering solutions to the customer.
• Must have good communication and interpersonal skills.

What is in it for You and Why you Should Apply:

• Market-competitive pay based on education, experience, and location. 
• Highly competitive medical, dental, vision, Life w/ AD&D, Short-Term Disability insurance, Long-Term Disability insurance, pet insurance, identity theft protection, and a 401(k) retirement savings plan.
• Employee wellness program. 
• Employee rewards, discounts, and recognition programs.
• Generous company-paid holidays (12 per year), vacation, and sick time.
• Paid paternity/maternity leave.
• Monthly connectivity/home office stipend if working from home 5 days a week.
• A supportive and positive space for you to grow and expand your career.

Pay Range Disclosure: 

The advertised range represents the expected pay range for this position at the time of posting based on education, experience, skills, location, and other factors. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RunBuggy is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination, harassment, and retaliation on the basis of race, color, religion, sex (including gender identity and sexual orientation), pregnancy, parental status, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.