Director of Operations chez SPECIAL HEALTH RESOURCES FOR TEXAS INCORPORATED

Description

JOB DESCRIPTION

Under the direction of the COO, the Director of Operations is responsible for the overall operation of assigned clinic centers for SHR community health centers. The Director of Operations will oversee the day-to-day activities of the organization, ensuring that the organization is managed and performing efficiently and effectively. The Director of Operations directs and oversees the operations of health centers through effective leadership and management of customer service and quality patient care.  This position is a key member of the senior leadership team and is actively engaged in improving patient flow in the health centers. The Director of Operations ensures that efficient systems are in place, staff is properly trained, and profitability is maximized.  Implementing and evaluating systems within the centers that promote quality of care while monitoring their cost effectiveness. 

ESSENTIAL DUTIES/RESPONSIBILITIES

• Establishes quantitative and qualitative metrics, guidelines, and standards by which the organization’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement
• Reviews, analyzes, and evaluates business procedures
• Implements policies and procedures that will improve day-to-day operations
• Ensures work environments are adequate and safe
• Projects a positive image of the organization to employees, customers, industry, and community
• Leads and manages Clinic Managers 
• Develops and monitors operational systems, addresses compliance issues, and evaluates effectiveness of programs
• Provides oversight and support of care innovation projects and any other Special Projects assigned by the COO
• Works with Quality improvement Committee to identify areas where operational workflows and protocols can be optimized with a focus on maximizing all quality measures improving access and increasing patient satisfaction
• Share evaluation, monitoring, and training tools with other Directors
• Prepare reports and share information with appropriate staff for continual quality improvement of operations
• Assists with Planning, implementation and evaluation of operations projects and initiatives to support the center wide efficiencies and accountabilities
• Leads/Assists with developing and implementing plans to meet strategic goals
• Works with Compliance Officer to develop/manage/update policies and procedures specific to role and function
• Assists team of directors with implementation of effective and appropriate processes, improves effective decision making, and supports positive change and stakeholder involvement
• Collaborates with Management and Directors to create systems that accomplish strategic objectives
• Engages appropriate leaders and manages relationships for outcomes and collective action. Supports, advises and directs managers to meet deliverables while building effective operational center wide processes
• Conducts annual and performance reviews for direct reports
• Provides appropriate counseling and recommends disciplinary action when necessary
• Ensures Clinic Managers are properly trained and oriented; maintains and oversees staff education training programs. Responsible for assisting Clinic Managers in the continuing development of their leadership skills
• Monitor site productivity and make necessary changes to increase patient show rate
• Improve patient flow and maximize provider productivity
• Communicate with CMO, Clinical Team Leader, Chief Operating Officer, CFO, and CHRO on a regular basis to resolve scheduling or other site specific problems that affect efficient functioning of site
• Attend Site Leadership Meetings and provide the input and support needed for team to accomplish goals
• Assures compliance with all regulations as required by third party payors and government agencies. Participates in audits by regulatory authorities
• Ensures internal audits are conducted on a routine basis to ensure compliance and determine areas of improvement in coordination with appropriate staff
• Prepare and disseminate results and corrective action plans
• Lead monthly Operations meetings 
• Attend and/or participate in supervisory, QI, PCMH, departmental and other meetings. Share pertinent information with team, support staff, providers, administration and other staff
• Monitor department or site expenses in order to maximize cost effectiveness of operations
• Analyze financial information prepared by site and determine reasons for discrepancies between sites for specific line item costs, and if warranted, work with the sites to bring costs into compliance with others
• Leads and guides management team through all proposed efforts and goals pertaining to Care Transformation
• Share accountability for overall patient health outcomes working in coordination with Care Teams

Qualifications

EDUCATION

• Bachelor's degree or equivalent years of experience required

EXPERIENCE

• Successful FQHC Operations leadership experience required  
• Successful and/or progressive health care administrative experience
• NCQA/PCMH and Lean Six Sigma training preferred