Executive Casino Host chez Grand Sierra Resort and Casino

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

• Ensure the highest possible standards of guest service are provided and listen and respond to guest and team member concerns and questions.
• Recommend and implement strategies to develop new players and increase return visits for high-level casino guests to increase profits.
• Make room reservations, arrange for amenities, airline reservations, and limo arrangements as necessary for casino guests. Complete all necessary paperwork (i.e., comp slips, reservation request forms, etc.).
• Make appropriate decisions regarding complimentary based on recorded play, earned points, comp availability, and guest profitability.
• Communicate with premium/rated guests through telemarketing, letter writing, email, or in person about services, promotional opportunities, and special events. Arrange for guests to join these events.
  • Maintain accurate call logs and follow-up actions to ensure guest engagement and conversion.
• Respond to guest complaints in a considerate, professional, and positive manner that displays concern for their experience.
• Regain guest loyalty under difficult circumstances.
• Maintain current knowledge of all events, promotions, and special functions by reviewing all available information to provide guests with accurate details and ensure satisfaction.
• Proactively seek out new business on the casino floor, introducing the benefits of and soliciting enrollment for the Player’s Club.
• Devote significant time being visible and available on the casino floor to meet and greet guests during individual visits and special events.
• Prioritize, organize, and complete multiple activities in a high-pressure environment.
• Production Expectations:
  • Share best practices and support team objectives to achieve overall departmental goals.
• Achieve the goals and objectives of the Marketing Department.
• Attend and satisfactorily complete all required training as assigned and required.
• Assist with special events and promotions as needed or assigned.
• Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES

·         Excellent communication skills both written and oral. Must possess interpersonal skills to deal effectively with business contacts and team members at all levels of the company.

·         Possess a strong attention to detail and engaging presentation skills. Has the ability to effectively present information and respond to questions from groups of managers, staff, clients, and the public.   

·         Excellent time management, problem solving and organizational skills are a must.

·         Must be proficient in Microsoft Office Products: Excel, Word, Power Point, Publisher, and Outlook.

·         Must be able to maintain a pleasant, friendly, and welcoming attitude at all times.

·         Ability of simple reading, writing, math, and complex task completion skills is required.

·         Must have the following skills: clerical, compiling, coordination, analyzing, instructing, precision working, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.

·         Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.

·         Must be a minimum of 21 years of age.

EDUCATION and/or EXPERIENCE

·         Minimum 5 years Casino Host experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

CERTIFICATES AND LICENSES

·         Must be able to maintain appropriate Gaming License & Alcohol Awareness card.

PHYSICAL DEMANDS

·         While performing the duties of this job, the team member is constantly sitting, frequently standing, walking, occasionally reaching overhead, bending over, crouching, and kneeling during the duration of their shift.

·         Must be able to push/pull and/or carry/lift 10lbs or less constantly and 50lbs or less occasionally.

·         The team member will constantly have repetitive use of both hands, frequent light grasping motions, and occasional firm/strong grasping motions. Finger dexterity of both hands will be constantly required.

·         Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.

·         The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

·         Work performed indoors and outdoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and electrical devices.

·         Team member may be exposed to confined areas, extreme heat, extreme cold, wet and/or humid conditions, vibrations, moving objects, high places, and slippery surfaces.

·         The noise level in the work environment is moderate but can be quiet or loud at times.

·         Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.