Eligibility Subject Matter Expert - Supplemental Nutrition Assistance Program (SNAP) chez Montrose County

• Collaborates with Eligibility Technician Supervisor to develop and accomplish goals and strategies for successful delivery of benefits.
• In the absence of supervisor, oversees and monitors completion of assigned duties of Eligibility Technicians, as directed by the supervisor.
• Plans coverage for absent technicians to avoid disruption in client services.
• Trains and assists staff members in program policy and CBMS operations.
• Assists with conducting presentations to community groups.
• Maintains a caseload and regular technician’s duties.
• Explains program benefits and requirements and client and agency rights and responsibilities.
• Interviews and gathers information such as income, resources, employability, education, and household composition to determine eligibility.
• Assists clients in completion of forms and in obtaining necessary documentation and verifications for program participation.
• Answers client questions and assists in resolving problems that may arise.
• Compiles information and verifications supplied by client to document case file.
• Establishes organized case file to contain all documents related to client application and benefits delivery.
• Verifies information provided by applicant through interfaces, electronic data providers, pay stubs, collateral contact with employers, bank statements, etc.
• Researches data bases including Colorado Unemployment Benefits System (CUBS), Automated Child Support Enforcement System (ACSES), SVES, and SAVE to verify client information.
• Adheres to processing guidelines established in program rules and regulations for approval/denial of benefits.
• Maintains case notes as required both in case file and electronically.
• Processes reported changes in client status within program guidelines.
• Reviews and completes data entry of periodic reports including MSRs, Food Stamp Change Reports, and RRRs.
• Accesses and reviews monthly, weekly and daily reports to prioritize workload and meet guidelines for accurate and timely processing of cases.
• Performs backup to program co-workers, as assigned.
• Regular and predictable attendance is required. 

Reasoning Skills: Must be able to apply basic principles of logic and reasoning to a variety of practical problems. Have problem solving and troubleshooting skills. Must have strong organizational skills and the ability to prioritize and work on multiple tasks. Must be able to exercise some independent judgment and function under pressure. Must be able to accomplish assigned tasks to meet established performance standards and objectives and thinks through the consequences of a decision prior to making it.

Office Technology/Computer Skills: Must be able to effectively use modern office technology and equipment, including computers, calculators, telephone, copiers with scanning and faxing capabilities. Must have fundamental experience with word processing, database manipulation, spread sheets, email, and the knowledge to save and retrieve documents from a variety of destinations and sources. Must be able to learn the software and programs related to the position and the County.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit and stand for long periods of time; use hands and fingers to handle or feel; and reach with hands or arms. The employee is required to stand, walk, climb or balance, twist, stoop, kneel, crouch. Must be able to respond to the customers’ needs and perform tasks requiring extensive hand and eye coordination. Dexterity of hands and fingers to operate a computer keyboard, mouse and other devices and objects. The employee must frequently lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Physical ability and mobility to drive a motor vehicle to and from field and meetings as required. Ability to work extended shifts and attend training and meetings outside of regularly scheduled hours and the ability to work in stressful situations.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Ability to tolerate and be productive in a quiet to moderate noise level in the work place. Employee will have periodic exposure to hazards in the field such as driving and inclement weather. Exposure to computer screens. May be exposed to potential angry, hostile, frustrated individuals and those with behavioral and/or cognitive challenges.

Special Requirements: Must possess and maintain a valid Colorado Driver’s License and satisfactory driving record. Completion of mandatory HIPAA training and ICS 100 and 700 required courses within the first year of hire.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.