Sales Advisor chez PRS for Music

About Us

PRS for Music has been at the heart of the music business since 1914, representing our membership of 160,000 songwriters, composers, and publishers. We pay royalties to our members when their musical works are performed, broadcast, streamed, or used in film and TV. We also work on impacting the music industry through collaborations, digital developments, influencing legislation and supporting new musical talent for the future

We have an exciting opportunity for a Sales Advisor to join our Commercial Development and Sales team at PRS for Music. 

At PRS for Music, we operate a fully flexible hybrid working model. You will have the opportunity to work remotely and from our stunning London Bridge Hub, overlooking the Thames! We come together twice a week to collaborate, meet stakeholders, and for all other business needs.

As a Sales Advisor, you will be the first point of contact for handling incoming telephone and email enquiries relating to MCPS and PRS licensing schemes promptly and efficiently, providing excellent customer service to licensees and members and selling basic licenses as required.

You will also act as a support to the sales team in an administrative capacity; providing administrative and organisational support, fielding queries and suggesting solutions where appropriate.

Why PRS?

We have worked hard at PRS for Music to create a culture where each colleague can bring their true selves to work and thrive. 

We want you to have the work/life balance you need, so our flexible working approach covers both location and hours. You can work with your manager to find the hours that work best for you, as long as you are available for meetings when needed. We even provide the opportunity twice a year to work remotely, for up to a month at a time, in the UK or abroad. 

We love music and host events so we can socialise as a team and share our passion. From our legendary Christmas Gig and PRS Presents to quizzes, drag queen bingo, comedy nights and team socials. Wellbeing is high on our agenda with a full programme of events, webinars, and initiatives, plus a team of Mental Health First Aiders to ensure we are happy, healthy and engaged. 

Key Responsibilities

• Act as a point of contact for licensees / customers ensuring they have the required licences in place to deliver their services.
• Assess incoming sales queries and using defined processes, either sell them a basic licence as defined by the rate card, direct them to the webshop, or direct them to the appropriate contact. Escalate complex sales to Consultants / KAMs.
• On an ad hoc basis, undertake market research to identify opportunities for increased licence penetration and revenue growth.
• Assist Sales Consultants to proactively follow up on leads and support Consultants in meetings with prospective clients to sell the benefits of using of our member’s music as appropriate

• Work closely with colleagues in the sales and operations teams to ensure efficient, timely and accurate flow-through of royalties and resolve internal queries e.g. reviewing cue sheets as they come in to see if the formatting is correct
• Ensuring licensees are directed towards the correct tariffs / product owners and provide support to customers using the Cadence, our internal CRM
• Support the sales team with general and ad hoc administrative duties. Duties to include (but not limited to), loading leads into our CRM, reviewing data, assisting with planning of licensee events, and processing cue sheets for invoicing
• Work to deadlines whilst meeting departmental targets for both productivity and quality
• Manage inbound customer calls 3-4 days a week, with the aim of hitting pick up and conversion rate targets

Essential

• Ability to understand and interpret data, presenting information clearly and concisely
• Prior experience using Microsoft Office software
• Some experience in basic Sales roles, with a basic understanding of the end to end Sales process
• Comfortable with proactive relationship building e.g. cold calling, answering inbound calls, networking at events

Desirable

• Previous experience in administrative roles
• Excellent written and verbal communication skills, including persuasive and assertiveness skills
• Experience in using a CRM e.g. Salesforce