VP, Operations & Logistics EMEA m/f/d (Hamburg, DE) chez Welcome To Pandora Group

Managing Director/Geschäftsführer – VP, EMEA Omni Operations (m/f/d)

We are looking for a dynamic and strategic leader with extensive experience in supply chain, distribution, and omni-channel operations to join Pandora as VP, EMEA Omni Operations. This is a rare opportunity to take the helm of our largest Distribution Centre in a highly complex region, based in Hamburg, and play a pivotal role in shaping the future of our global operations.

In this high-impact role, you will drive the development and execution of Pandora’s Global Operations Strategy, with a sharp focus on omni-channel excellence across the EMEA supply chain. You’ll lead a diverse portfolio of functions including Warehousing, Logistics & Planning, Operational Excellence, Customer Experience (B2B and B2C), and Trade & Customs.

Your leadership will be instrumental in delivering operational innovation, commercial growth, and quality customer service, responsible overall for 250 people on site and 7 direct reports. We are, therefore, looking for a natural collaborator and passionate people leader, someone well versed in building high performing and engaged teams, as well as building strong stakeholder relationships in  fast-paced and complex matrix environments.

This is more than a leadership role—it’s a chance to influence the strategic direction of a global brand, collaborate with senior stakeholders across regions and implement cutting-edge technologies and processes that continually elevate our distribution capabilities to world class standards.

Key responsibility include.

• Take ownership of meeting fiscal targets set from the Executive and Senior Leadership Team
• Set KPI targets in conjunction with Global and lead on-going performance management
• Own the European distribution logistics network across channels
• Ensure efficient and strategic global carrier, distribution and logistics partner relationships
• Meet sustainability metrics, quality, safety and security across the supply chain
• Conduct periodical reviews with customers and stakeholders
• Own the management and tracking of transportation performance across the region
• Provide strategic direction within Distribution and Logistics functions
• Engage with the other regional DCs collaborating on Best Practice sharing and improvements
• Provide direction with state of the art, emerging processes, technologies, innovation and facilitation
• Handle executive communication, setting expectations, presenting findings and making recommendations

By joining Pandora, you will be part of a truly global organisation with great opportunities to develop both yourself and your career. You’ll report into the VP, Global Omni Operations based in Copenhagen and collaborate closely with GMs across our EMEA markets also.

Skills & Experience you must possess and demonstrate:

• You have proven your ability to lead, develop and inspire high-performing teams.
• You have the ability to think strategically, understanding complex business challenges and formulate effective solutions designed to create sustained and improved business results.
• You have a proven track-record of providing a high-level of service to internal and external customers and can foster strong partnerships and across all levels and functions.

• Significant logistics, supply chain and/or distribution management, with at least 5 years of experience in a mid/senior-level corporate operational setting
• Must have operated in a regional role, to understand the complexity and scale
• Strong oral and written communication skills, interpersonal skills and business acumen
• Strong analytical skills, and understanding how to drive decision making
• Solid financial skills and commercial awareness
• Experience managing a high-volume pick & pack distribution facility
• Knowledge and curiosity in using innovative distribution practices and technologies.

Pandora is the world's largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,500 points of sale, including more than 2,500 concept stores.     

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED-certified facilities in Thailand. Pandora is committed to leadership in sustainability and will purchase only recycled silver and gold for crafting its jewellery by 2025 and halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 26.5 billion (EUR 3.6 billion) in 2022.     

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.