Utility Billing Representative chez City of West Jordan

CLOSING DATE: 11/24/2025

SCHEDULE: Monday - Friday 7:30 am - 5:00 pm, with every other Friday off (9/80 schedule)

SUMMARY

Under the general direction of City Treasurer, performs a variety of general technical accounting duties involving financial transactions and record keeping, and utility customer service; and provides a variety of administrative support to assigned staff and programs.

SUPERVISION EXERCISED

None.

ESSENTIAL DUTIES

• Provide excellent customer service in person or via telephone to both city employees and customers, including working with emergencies and handling a high call volume, researching and resolving questions and problems, communicating city policies, responding to complaints, and maintaining professionalism in stressful situations.
• Perform technical work in keeping financial records, recording and checking transactions, and preparing financial and statistical statements and reports; this includes working with bankruptcy attorneys, small claims accounts, third-party collection agencies, health department personnel, foreclosure agencies, and banks.
• Correct billing errors, and complete utility account adjustments as necessary.
• Prepare and distribute delinquent account notices, schedule payment plans with customers, coordinate shut-offs for delinquent accounts, submit accounts to the county for collections via property tax certifications, and refer eligible accounts to a third-party collection agency as needed.
• Prepare, print, and distribute utility bills for residential, commercial, hydrant meters, and city-owned meters; update billing messages to inform customers of city events and upcoming billing changes.
• Assist customers with questions related to utility bills, utility deposits, service fees, and utility services.
• Review and adjust Equal Payment Plans as necessary and Sewer Calculations annually.
• Coordinate workflow and weekly shut-offs for residential accounts with meter technicians and commercial accounts with the commercial water technician.
• Coordinate annually with Salt Lake County Circuit Breaker administrator to obtain a list of eligible West Jordan residents; review, add, and delete participants to ensure accuracy of the administration of the city relief water rate program.
• Work with the city's partner who administers the Utility Hardship Program to provide account information, balances, and receive pledges to pay.
• Review and prepare fiscal year-end reports.
• Complete yearly audit of customer accounts to ensure accurate billing
• Prepare letters, memoranda, schedules, payment and billing adjustments, lists, reports, and related documents.
• Process and update changes for all aspects of utility accounts. Perform other related duties and responsibilities as assigned.

MINIMUM QUALIFICATIONS

Education: High school diploma or GED supplemented by specialized coursework in accounting or business practices.

Experience: Four years of customer service and clerical experience, including two years of financial record-keeping. Utility billing experience preferred

Certifications/Licenses:

• Valid Utah Driver's License

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Principles and practices of customer service.
• Standard office procedures, methods, and computer equipment.
• Fundamental principles and procedures of fiscal record keeping.
• Basic mathematical principles.
• Principles and techniques used in dealing with the public.
• Methods, practices, and procedures used in account record keeping pertinent to utility billing.
• Principles and procedures of reporting, and databases.
• Mathematical principles applied to financial and statistical record keeping.
• Generally accepted accounting and bookkeeping principles and procedures, and their application to accounting transactions and databases.
• Modern office methods, procedures, and equipment, including computer programs and applications.
• Automated financial management systems.
• Cash handling and banking procedures.

Skill with:

• Operating modern office equipment, including computer equipment and software.

Ability to:

• Learn and apply pertinent Federal, State, and local laws, codes, and regulations, including administrative and departmental policies and procedures.
• Accurately tabulate, record, and balance assigned transactions.
• Interpret and apply bookkeeping principles and procedures involved in maintaining the control of records, financial statements, and databases.
• Work under supervision within a well-defined framework of standard policies and procedures.
• Understand the organization and operation of the assigned department and the City, necessary to assume assigned responsibilities.
• Perform general technical accounting work, including maintaining appropriate files and compiling information for reports.
• Accept and complete complex assignments.
• Create e-mails, customer letters, and correspondence.
• Prepare and maintain a variety of routine financial statements, reports, records, and files.
• Examine and verify financial documents and reports.
• Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
• Perform mathematical computations quickly and accurately.
• Plan and organize work to meet schedules and timelines.
• Understand and follow oral and written instructions.
• Communicate clearly and concisely, both orally and in writing.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

WORKING CONDITIONS AND PHYSICAL DEMANDS

Work in a standard office environment, which includes reaching, bending, sitting, standing, talking, hearing, and listening. Ability to work in a hybrid and remote work environment.