Coordinator chez University of Maryland, College Park

Job Description Summary

The primary responsibility of the Guest Experience Coordinator is to train a student and volunteer staff to provide strong and consistent customer service to the Center's guests including ticket buyers, event attendees, visitors, external clients, faculty, staff and students.It is also crucial for the coordinator to maintain a ticketing database, reconcile revenue, prepare reports, manage ticket inventory, control crowds, oversee public facilities and ensure the accessibility of the Center's spaces for all guests. The coordinator must ensure adherence to established policies and procedures to ensure a safe and productive workspace.

Preferred Qualifications:
-Two years of professional experience in ticketing or front of house operations
-One year of professional experience in customer service
-Superior communication and customer service skills
-Experience supervising employees in a professional setting
-Available to work evenings and weekends for performances
-Experience in ticketing or front of house operations in the performing arts
-Experience in implementing operating policies and procedures
-Demonstrated experience working with students
-Experience hiring, scheduling and training a staff
-Experience recruiting, scheduling, training and leading volunteers
-Knowledge of current practices and procedures in professional performing arts management
-Strong organization and management skills
-Experience in CRM database and/or ticketing software management
-Familiarity with ADA compliance and accessibility best practices

Minimum Qualifications

Education: Bachelor’s degree from an accredited college or university.

Experience: One (1) year of professional administrative or coordinator experience.

Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

KNOWLEDGE, SKILLS, ABILITIES:
 

Knowledge of best practices in organization, administration, and customer service.

Knowledge of proper protocol in dealing with confidential information.

Skill in oral and written communication.

Skill in the use of Microsoft Office and Google Workspace (Docs, Sheets, Slides, Forms, etc.)

Ability to interpret and apply policies, procedures, regulations, and laws.

Ability to multitask while demonstrating a commitment to customer service.

Additional Job Details

Job Risks

Not Applicable to This Position

Financial Disclosure Required

No

Department

ARHU-Clarice Smith Performing Arts Center

Worker Sub-Type

Staff Regular

Salary Range

$53,940 - $61,828

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization.  Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice

Resources

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