Warranty Specialist chez INNIO

The INNIO Advantage:

By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow. 

We are helping to meet today’s energy needs with 64 GW of installed capacity and more than 50,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future. 

As an Equal Opportunity Employer, INNIO offers a comprehensive array of international career opportunities and understands that diversity creates excellence. Known for leadership development, we aim to empower individuals to reach their full potential.

Position Overview:

The Warranty Specialist - Aftersales is responsible for managing and processing warranty claims across North America. This includes the technical evaluation of warranty requests, selecting and approving required spare parts, coordinating service interventions with our suppliers, and supporting the technical assessment and analysis of warranty cases to continuously improve our products. In this position, you will make decisions regarding warranty eligibility and contribute significantly to customer satisfaction and product quality through professional and efficient solutions.

This position will be based at our Houston, TX office in a hybrid capacity, with a combination of onsite & remote workdays. 

Responsibilities: 

• Manage and analyze warranty cases for INNIO Jenbacher products.
• Select and approve necessary spare parts to ensure efficient and sustainable solutions.
• Evaluate warranty claims from customers, both technically and commercially.
• Coordinate service interventions with suppliers under the scope of INNIO warranty.
• Proactively identify potential product improvements across the installed gas engine fleet and present technical issues in quality meetings.
• Document and update warranty cases to maintain traceability and transparency.
• Submit warranty claims to suppliers and support procurement in cost recovery efforts.
• Coordinate cross-functional initiatives across internal departments.
• Support root cause analysis activities.
• Perform other related duties as assigned to assist with successful operations and business continuity

Requirements:

• High School Diploma or GED
• Demonstrated experience as an Inventory Control Specialist, Service Coordinator, Operations Coordinator, or similar role involving inventory management, work order setup, and operations support
• Prior experience in production, maintenance, or workshop environment strongly preferred
• CRM and ERP experience, Salesforce and Oracle preferred
• Proficiency in Microsoft Office: Word, Excel, & Outlook
• Proficiency in English with the ability to read, interpret, and create documentation, reports, and compliance records

Knowledge, Skills, & Abilities:

• Strong knowledge of inventory parts management, operational support processes, and workflow coordination to ensure efficient resource planning and timely execution of overhaul and repair activities
• Excellent organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment
• Ability to communicate clearly and effectively with internal teams and external customers
• Analytical and problem-solving skills to identify bottlenecks and implement workflow improvements
• Commitment to safety and environmental standards
• Ability to work individually and as part of a team
• Ability to work in office settings, including prolonged periods of sitting, computer use, and navigating workshop areas. Must have clear vision for reading and screen work, effective verbal communication, and hearing ability for in-person and phone interactions.