Strategic Account Manager chez Paladin Technologies

The Strategic Account Manager is responsible for the strategic growth and profitability of a critical, high-revenue client relationship. This is a high-level sales and relationship management role, responsible for ensuring a deep partnership and long-term revenue expansion.

The ideal candidate possesses the ability to partner with this key client by bringing forward a vision, solutions, recommendations and budgets to advance them closer to both their short- and long-term goals.

Key Responsibilities

1) Relationship and Growth Influence:

• Cultivate and expand deep, lasting relationships with key decision-makers and influencers across all levels of the client's organization, including executive (C-suite) and operational stakeholders
•  Serve as the trusted strategic advisor for the client, understanding their long-term business objectives, challenges, and competitive landscape.
• Effectively navigate complex organizational structures to identify and engage new areas for partnership and collaboration.

2) Strategic Account Planning & Execution:

• Develop and execute a comprehensive, multi-year account strategy that aligns the company's technology solutions with the client's strategic business goals.
• Identify, qualify, and drive strategic initiatives that result in significant, sustainable revenue growth and market share expansion within the account.

3) Revenue Generation and Business Acumen:

• Proactively identify and develop new opportunities by challenging the client's current approach and introducing innovative technology solutions that drive measurable business outcomes (e.g., cost reduction, operational efficiency, new revenue streams).
• Manage and forecast a robust pipeline, ensuring accurate and predictable business projections to internal stakeholders.

Required Qualifications

• Experience: Minimum 5 years of experience in Strategic Account Management, Global Account Management, or Executive-Level Business Development, specifically managing accounts with multi-million dollar revenue responsibility.
• Industry Knowledge: Demonstrated background within the Security Systems Integration
• Soft Skills: Exceptional written and verbal communication, negotiation, and presentation skills. Ability to resolve high-stakes conflicts and manage high-pressure situations with executive poise.
• Travel: Ability to travel ~30% of the time, as required.

PROFESSIONAL COMPETENCIES:

• Excellent customer relation skills at Executive Levels.
• Excellent written and verbal skills in one on one and large group situations.
• Excellent inter-personal skills including client and employee relations.
• Ability to organize workload for effective implementation.
• Ability to multi-task while working under deadlines and time constraints.
• Efficient in standard business software (Microsoft Office, Outlook, Onenote, Visio).
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to function as an effective team member in a collaborative sales environment.
• Ability to adapt as the external environment and organization evolves.
• Team focussed

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to effectively communicate, (i.e. see, hear, speak and write clearly) in order to communicate with employees and/or customers; manual dexterity required for frequent reaching, and lifting of small objects, and operating office equipment.

WORKING CONDITIONS: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• The office is clean, orderly, properly lighted and ventilated.  Noise levels are considered low to moderate     

Salary Range: $100,000 - $130,000 + Commission/Sales Comp Plan, DOE.  
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